Infrastructure & Systems Administrator

**Job Summary**

Our Operations team is **seeking a skilled Infrastructure & Systems Administrator** to enhance our team, **based out of Dartmouth, Nova Scotia** In this pivotal role, you will leverage your experience and expertise to design, deploy, and maintain robust infrastructure solutions that support the optimal performance and security of our mission-critical communications systems.

**Who are we?**In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles emergency communications in sites across the continent.

**Who are you?**You are a dedicated IT professional with a passion for technology and commitment to excellence. As a key member of our team, you will collaborate with cross-functional departments, engage directly with clients and contribute to continuous improvement initiatives. You thrive in dynamic environments and are eager to contribute to a team that values collaboration.

**Position Responsibilities**

**Infrastructure & System Management**:

- Contribute to system design and deployment within the following areas: technical direction, technology selection, architecture and design, bug reporting & deploying new features to existing products
- Ensure system performance, availability, and scalability through proactive monitoring and optimization
- Implement and manage backup and disaster recovery strategies to safeguard critical data and systems
- Oversee software deployments, patch management, and security updates

**Network & Security Administration**:

- Support IP Network design and implementation, including network switch configuration, VLAN assignments & configuration
- Implement and enforce network security policies, including firewalls, access controls
- Monitor network performance, troubleshoot connectivity issues and optimize configurations for efficiency
- Respond to and mitigate security incidents, including vulnerability assessments and penetration testing

**Operational Support & Troubleshooting**:

- Collaborate with vendors, service providers, and internal teams to resolve technical issues and implement new solutions
- Conduct root cause analysis for recurring incidents and implement long-term solutions
- Review and validate technical proposals to ensure accuracy and alignment with customer requirements
- Support technical product demonstrations, presentations, seminars and/or training explaining products and services
- Participate in 24/7 on-call rotation to support critical system availability/issue resolution

**Customer Relationship Management**:

- Ensure customer service excellence by actively engaging in conversations with customers and ensuring system fulfills customer expectations
- Design and execute tailored external training sessions and training documentation to enhance technical proficiency and understanding with our customers
- Travel to customer site across North America to perform deployment activities or other customer support, as required

**Implement Continuous Improvement**:

- Identify and implement process improvements to streamline System Operations workflows and processes, implementing automation, standardization, and best practices
- Participate in continuous job-specific training and ongoing education

**Internal Collaboration**:

- Collaborate and proactively communicate with cross-functional teams to identify, prioritize, and execute approaches that support company objectives
- Represent the company at internal and external meetings and/or events

**YOUR QUALIFICATIONS**:

- Intermediate Linux System Administration skills, including the ability to manage and troubleshoot services, configure and maintain system components (e.g., networking, storage, users, and permissions), and perform routine tasks such as log analysis, package management, and system monitoring. Proficiency with remote access tools like SSH and SCP, as well as confident use of the command line, is essential
- Networking and Realtime IP protocols (e.g. SIP, RTP, NTP, SNMP, etc.)
- Shell scripting using BASH, Python or other scripting languages
- Strong technical communication skills
- High level of professionalism, attention to detail and strong work ethic
- Excellent customer service skills
- Strong problem solving and conflict resolution skills
- Strong organization, presentation and time management skills
- Strong English communication skills, both written and verbal
- Collaborative work philosophy

**YOUR EXPERIENCE**:

- A technical degree or equivalent experience
- A minimum of three (3) years of related industry experience
- Experience working as a Tier 2 help desk representative would be a bonus
- Professional Engineers qualification (EIT/P.Eng.) would be a bonus

**NICE TO HAVE SKILLS*