Supervisor, Operations Ii

4 days ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

Supervisor Reconciliation

**What will you do?**
- Supervising team of 7 full time employees to ensure uninterrupted day to day work flow
- Team's duties include, daily recon of cash, positions and cost between accounting system i.e. SS&C system (Pacer) and custody systems (mostly Broadridge), performance review using rate of return calculation (Persys), and outliers investigation
- Becoming an SME for all team procedures and become a GoTo person for the team members for issue resolutions.
- Review sometime urgent inquiries from internal client to ensure timely response
- Through investigation coordinate with other OPS /support teams for problem escalation.
- Create a safe and inclusive environment. Actively listen, demonstrate empathy and support mental health & well-being
- Delivers Personal and Team Performance

**What do you need to succeed?**

**Must-have**
- Experience in Reconciliation
- People Management experience
- Strong technical Skills (including excel and data mapping know how)
- Analytical and problem solving skills
- Written & Verbal communication skills
- Attention to Detail

**Nice-to-have**
- Knowledge of Broadridge systems (BTS, MRGN, ZCBA etc)
- Knowledge of SS&C Systems (Pacer, Persys, Vertex)
- Knowledge of Client link
- Experience with large financial institution.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business

**Job Skills**

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-10-10

**Application Deadline**:
2024-10-24

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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