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Resident Manager
3 weeks ago
Who We Are:
As a
**Best Managed Company,** we are honoured to be named one of
**London’s Best Places to Work**. Sifton Properties Limited is a family owned and operated organization that has been in business for over 95 years. We have a family-based culture where we trust, understand, support and care about each other. As team members, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play, and we live our values to the fullest.
We are looking for an experienced
**Resident Manager** or
**Resident Manager Couple** for our London Residential Rental Team at our Berkshire location. This is a full-time, live-in position which includes working collaboratively with a dynamic team of Maintenance, Leasing and Leadership employees as well as contractors/trades to address building and resident issues.
About the Role:
- The Resident Manager is responsible for the daily operation of the building to which they are assigned ensuring residents are provided with consistent exceptional customer service in keeping with the mission of Sifton Properties Limited. The Resident Manager ensures excellent and responsive service to resident requests, and provides a clean, well maintained and secure building.
- Facilitates the completion of all building and suite service requests with the support of Maintenance Manager and Property Manager and will perform basic repairs and maintenance in the suites and common areas not requiring the use of skilled tradesmen, contacting the Maintenance Team if a sub-trade or assistance is required. Includes addressing service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc.
- Responsible to perform and complete related administrative tasks as needed within the buildings’ Administration/Management office and in support of the company’s administration requirements including collect rents, process lease renewals, assist with rental arrears or any resident behavioral issues that impact the overall enjoyment of the building.
Experience & Qualifications:
- 3-5 Years’ experience in Building Management or related customer service role in Property Management
- Prior experience with interior and exterior building maintenance and mechanical systems
- Knowledge of green building technologies an asset
- Professional, friendly and enthusiastic attitude towards tenant customer service
- Adept at troubleshooting problems effectively
- Address and diffuse emergencies professionally with calming demeanor
- Able to manage and prioritize multiple tasks calmly and with consistency
- Experience in Salesforce or comparable CRM software an asset
- Proficient in Microsoft Office
- Thrives being a part of a successful, high functioning team
- Available to work evenings, weekends, on-call schedule as required
- Valid driver’s license
- Working knowledge of safe work practices including but not limited to OSA, WHMIS, HSA and RTA.
What We Can Offer You:
- We’ll set you up for success by providing in-depth training with your team and mentors, working in partnership with our leadership team.
- You’ll enjoy special events, celebrations, and unique perks, specific to your role and work environment, that reinforce our commitment to creating a wonderful employee experience.
- Our unique rewards and recognition programs are designed to celebrate you, your contributions and promote your success.
- Our Employee Assistance Program is available for your everyday needs.
AODA Statement:
At Sifton Properties Limited, we are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their full potential. Further, your well-being and safety are important to us. We prioritize work-life balance and offer strong health and safety programs, including required COVID vaccination for all roles, to support our employees, families, and the larger communities we serve.
Sifton Properties would like to thank all applicants, however only those who qualify for an interview will be contacted.
