Workstation Management Technician, Client Services

RRC Polytech is a leader in applied
learning and innovation. Our talented
team of employees is passionate
about education, innovation and student
success. We offer competitive salaries,
extensive benefits and the opportunity
for personal and professional growth
in a rewarding career.

At RRC Polytech we are committed to
fostering an inclusive environment, where
all employees and students feel valued,
respected and supported. We aspire to
have a workforce that is representative
of the diversity within our communities,
Indigenous Peoples, persons with
disabilities, racialized persons, persons
of the 2SLGBTQIA+ community and
others who may contribute to the further
diversification of ideas. All qualified
however, Canadians and permanent
residents will be given priority.

If you require this information in an
alternate format, please contact

RRC Polytech is committed to providing accessible employment, and ensuring that our recruitment, assessment and selection process is barrier free.
We thank all applicants for their interest, but only those selected for an interview will be contacted. For more information and other employment
opportunities, visit rrc.ca/hr

**Workstation Management Technician**
**(Term)**
**Client Services**
Applicants are to clearly demonstrate how they satisfy the selection criteria in their written

An eligibility list may be created for similar casual, part-time, full-time, and term positions

D U T I E S
Red River College Polytechnic’s IT Solutions Client Services department is a critical component
to the Colleges overall technical support structure with a strong focus on great customer service
experiences, providing valued and engaging support and solutions for the College Community at
all campuses. Reporting to the Manager, Client Services, the Workstation Management
Technician will provide in-person support primarily at the Exchange District Campus as well as at
the Notre Dame campus or remotely as required. The position works to resolve directed or
escalated technical problems and inquiries - prioritizing and assessing urgency to incidents as
necessary; field incoming help requests from end-users via support channels in a courteous
manner. Identify, diagnose, and resolve emerging software/service/hardware issues using
analytical, troubleshooting, and research skills where issues deviate from existing practices. Use
research, testing and collaboration skills to implement and support new College solutions and
software. Support, and deploy and maintain College end user computing devices, IT equipment
and peripherals. Resolve inquiries and issues within expected timeframes or escalate the issue to
the next level of support or appropriate College service area. Create and update technical
documentation, end user support materials for multiple self service support channels. Participate
in delivery of software/service demonstrations and training sessions.
- R E Q U I R E D Q U A L I F I C A T I O N S- A diploma related to Information Technology; an equivalent combination of education and
- experience may be considered- enterprise-level client support position- Experience with software and operating systems deployment and management tools
- Experience in an IT customer service support environment creating and maintaining service

requests/incident records in an IT Service Management solution and working with support
materials
- Experience providing 1st and 2nd level user support for typical enterprise IT services including

communications, file share and printers
- Experience with device, software or user account management via PowerShell
- Experience with deployment and management of mobile devices, office peripherals and other
- IT related equipment- Demonstrated experience in support of Microsoft Office Suite (Word, Excel, Outlook, Teams)
- with the ability to quickly learn new software platforms as needed- Excellent troubleshooting, testing and research skills
- Effective organizational skills, with attention to detail
- Excellent interpersonal and verbal communication skills including the ability to communicate
- effectively with staff and customers- Ability to adapt to work in a constantly evolving work environment
- Experience building a respectful workplace culture that promotes diversity, learning

and continuous improvement
- A S S E T S- Industry certifications such as MCSE, CCNA, MCITP, and/or A+ certification
- ITIL Certificate in IT Service Management
- Experience with general retail POS systems
- Experience supporting Apple and Android workstations and devices
- C O N D I T I O N S O F E M P L O Y M E N T- Applicants must be legally entitled to work in Canada
- This position may be required to work evenings and/or weekends
- This position may be required to work overtime
- This position may be required to travel
- Incumbent must provide a current and satisfactory Criminal Records Check

RRC Polytech campuses are located on
the original lands of Anishinaabe, Ininiwak,
Anishi