Information Booth Supervisor

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

We are currently seeking an enthusiastic, self-motivated professional to join our Indigo team as Information Booth Supervisor (Bilingual) at the Winnipeg Richardson International Airport. The main accountabilities for this position include supervising and co-ordinating onsite staff to ensure organizational goals, standards and procedures are adhered to. Providing and improving service quality as well as training and mentoring employees, employee recruitment, training and retention.

**Why Join Indigo?**
- We believe in personal and professional development.
- We believe in recognizing and rewarding excellent performance.
- We believe that diversity is a means for success.

**What Would You Be Doing?**
- Point of contact for all customer inquiries and needs. Responsible to ensure that all inquiries/requests are processed in a timely fashion
- Responsible for inspecting the work facilities within the Winnipeg airport on a weekly basis to ensure it is clean, safe, efficient flow of traffic, and operating at or above company standards by way of the completion of weekly inspection reports
- Responsible for ensuring all equipment is functioning properly and/or initiate documented requests for maintenance to ensure facility safety and revenue control. All repair requests are to be documented and forwarded to the Manager as they occur with updates until completion. Equipment includes but is not limited to, info desk computer, phone, tablet, PIK (primary inspection kiosk) devices, etc.
- Responsible for the scheduling and coordination of staff based on regular manpower requirements and special event activity
- Responsible for assisting with recruitment, training, coaching, mentoring and retention of staff
- Ensure that staff maintain the best in customer service standards and, where required, monitor the resolution of customer issues/complaints up to and including escalating matters to senior management
- Special projects as requested by the Manager from time to time

**What are the Working Conditions?**
- An airport environment is a 24/7/365 operation with constantly changing demands and challenges
- May be required to work various shifts including evenings and weekends
- Sit, stand, and walk for extended periods of time
- Administrative and computer work required

**What Are We Looking For?**
- One - two years experience in a Supervisory/team lead capacity
- Demonstrated exceptional customer service skills
- Competent and confident in conversational French
- Proficient in Microsoft Excel/Word/Outlook, and Internet Explorer or Chrome
- Competent with social media and a multi-line telephone
- Previous customer care, tourism, hospitality and/or food & beverage experience preferred
- Excellent communication and organizational skills
- Strong interpersonal skills with a focus on compassion, articulate conversation, and sincerity
- Highly responsible & reliable, with a professional groomed appearance
- Ability to balance workload with busy and slow times
- Ability to pass a criminal background check and all airport screening processes

**What Will Set You Apart?**
- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual, focused on accuracy, customer relations and employee development
- Exceptional time management and organizational skills
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Language**:

- French (required)