Patient Coordinator/ Social Media Specialist

7 days ago

Vancouver, Canada Renue Med Spa Full time

**Position Overview**: We are seeking a dynamic and organized Patient Coordinator / Social Media Specialist to join our team. This role is vital in ensuring exceptional patient experiences and enhancing our online presence. You will be responsible for coordinating patient communications, managing social media content, and assisting with inventory and supplies.

**Our Clinic Philosophy**:At Renue we focus on delivering timeless beauty and achieving natural results that are specifically tailored to address each patient’s unique concerns. Our commitment to collaborative teamwork allows us to create personalised care plans that reflect our patients’ individual needs.

**Key Responsibilities**:
**Patient Coordination**:

- Greet clients warmly as they arrive, ensuring they feel welcome and comfortable.
- Answer phone calls and text messages, Instagram messages promptly, addressing patient inquiries and concerns.
- Ensure clients are well looked after during their visit, addressing any needs to enhance their experience.
- Follow up with clients post-appointment to check on their well-being and satisfaction.
- Manage and respond to patient reviews and feedback on various platforms.
- Contact leads and follow up on inquiries to convert prospects into patients.

**Social Media Management**:

- Develop and execute weekly social media content plans for Renue social media platforms, focusing on patient engagement and brand awareness.
- Create and schedule content that coincide with the philosophy of our clinic
- Film content for social media during downtime, capturing behind-the-scenes moments and patient experiences and before and afters
- Monitor social media metrics and adjust strategies to improve engagement and reach.

**Inventory Management**:

- Assist with ordering supplies and maintaining adequate inventory levels.
- Conduct monthly inventory checks to ensure all supplies are accounted for.

**Administrative Support**:

- Forward all invoices to the accounting department in a timely manner.
- Support the team with various administrative tasks as needed.

**Qualifications**:

- Proven experience in a customer service or administrative role, preferably in the Medically Aesthetic settings.
- Strong communication skills, both verbal and written.
- Familiarity with social media platforms, especially Instagram, and basic content creation skills.
- Ability to multitask, prioritise, and manage time effectively.
- Proficient in Microsoft Office and experience with inventory management systems is a plus.

**Why Join Us?**
- Competitive staff pricing for skincare and in clinic treatments
- Be part of a supportive and collaborative team that prioritises support over competition. We believe in growing together and celebrating each other’s successes
- Competitive salary

**Job Types**: Full-time, Part-time

Pay: $24.00-$25.00 per hour

Expected hours: 30 - 38 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Weekends as needed

**Experience**:

- Content creation: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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