Customer Care Representative

4 days ago

Cambridge, Canada Roadtrek Inc. Full time

Roadtrek Inc, is a manufacturer of Class B (Campervan) motorhomes, headquartered in Cambridge, Ontario. Do you want to work in a fast paced, exciting and growing industry? Do you have a passion for the RV business, its people and its products? If you answered yes, to these questions, we would love to hear from you.

**Responsibilities May Include**:

- Receive and respond to calls from dealers and consumers in a timely and professional manner
- Entering accurate information into Microsoft Dynamics 365 to generate claims, parts orders and warranty information
- Inform customers about our products by providing product literature, technical drawings, etc. as required
- Input and update information in MS 365 for tracking purposes and follow up with team as required
- Work effectively with other members of the department/plant to achieve company goals
- Perform other job-related duties as directed by Manager in accordance with company policies and procedures

**Knowledge, Skills, and Experience**
- Knowledge or previous experience with warranty/service claims processing a benefit
- Knowledge of and/or an aptitude for understanding technical information would be considered an asset
- Accurate and quick typing speed
- Excellent written and verbal communication skills
- Strong organizational and interpersonal skills with exceptional attention to detail
- Able to work well in a fast-paced environment to meet deadlines
- Possess a positive attitude and work well in a team-oriented environment

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, should you require an accommodation, we will work with you to meet your needs during all aspects of the recruitment and selection process.

To be considered for this position, please forward your resume in confidence. We thank all applicants for their interest, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

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