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Insurance Administrator

3 weeks ago

Woodbridge, Canada Pfaff Leasing Full time

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE: LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible
- with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:Leasing Manager

**Duties and Responsibilities**
- Process insurance policy cancellation and lapse paperwork
- Establish and maintain tracking system for Pfaff customer insurance coverage.
- Handle inbound and outbound phone calls with Pfaff customers and Insurance Agencies to address issues including but not limited to:

- Verifying current insurance coverage and educate on terms on contract related to coverage.
- Confirming insurance claim status and updating account status.
- Educating customers on total loss process and account responsibility until process complete.
- Verifying additional contracts and process cancellations as needed.
- Contacting insurance companies weekly to verify status of claim process and payment.
- Counselling customers on account terms & payment programs to resolve past due amounts
- Monitor customer account details for non-payments from contract cancellations and insurance companies.
- Utilize various skip tracing methods and processes to locate customers as needed
- Maintain and ensure accurate, up-to-date customer account information.
- Collaborate with internal stakeholders including but not limited to Credit and Leasing Administration.

**Skills and Qualifications**
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
- Previous auto insurance experience preferred
- Previous collections experience preferred

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- collections: 2 years (required)