Flooring Service Technician
2 weeks ago
**Flooring Service Technician**
Sierra Flooring is an industry leader in residential and commercial flooring in the greater Edmonton area for 25 plus years. We specialize in volume builder account management, custom home building, renovator account management, insurance, retail flooring sales and light commercial projects. With a wide range of quality products, manufacturer partnerships, expert installation services, and a commitment to customer service, we have earned a reputation as a trusted partner in the flooring industry. Sierra Flooring prides themselves on strong relationships with major manufacturers, a state-of-the-art showroom expertly designed for ease of use, in-house interior design, experienced long-term professional installers and much more. Most importantly, Sierra has an extensive repeat & referral customer base that is a testament to our overall success.
**Position Summary**
**Your Role**
- Installing new flooring, repairing damaged sections (vinyl plank click, glue down vinyl, laminate)
- Collaborate with the installation and customer care teams to resolve customer concerns promptly and professionally.
- Travel to customer locations.
- Identifying and diagnosing flooring issues such as lifting, warping, gaps, and surface damage.
- Effectively communicating with customers to explain solutions, provide recommendations, and ensure satisfaction.
- Accurately documenting service visits, repairs completed, and materials used.
- Maintaining a safe work environment and adhering to all relevant safety standards and regulations.
**Qualifications**
- Minimum 2 years of experience in flooring installation or service, with strong proficiency in hardwood, laminate, and LVP.
- Basic knowledge of tile and carpet repair techniques.
- Strong problem-solving and customer service skills.
- Valid driver’s license and clean driving record.
- Ability to work independently and manage time efficiently.
- Physical ability to lift 50+ lbs and perform tasks that require bending, kneeling, and standing for long periods.
- Prior experience in warranty work or customer-facing service roles.
- Excellent written and verbal communication.
**License/Certification**
- Drivers License (required)
Work Location: In person
Pay: $55,000.00-$65,000.00 per year
Work Location: In person
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