Systems Administrator

**Summary**

The Systems Administrator administers, develops, runs tests on, implements, and maintains ZOOK’s operating systems and related software. Provides level 1 & 2 support to end users along with maintenance and troubleshooting on Microsoft Windows workstations and servers in a multi-location environment and maintains the integrity and security of a company's computer system network and the systems connected to it. A flexible work schedule is required for providing support to U. S., Canadian & international business units/locations, as well as remote users in home office environments.

**Key Responsibilities**

• Troubleshooting and providing technical support to employees/system users.
• Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments.
• Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Recommends hardware and software upgrades according to growth statistics and disk space forecasts.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users.
• Troubleshoots network problems and enhances performance for users via performance tuning.
• Implements secure network access protocols and monitors and evaluates them for issues.
• Utilizes documentation and record keeping skills.
• Conducts relevant training sessions and provides helpful references and support in order to prepare users to utilize the network safely.
• Creating and managing system permissions and user accounts.
• Performing regular security tests and security monitoring.
• Maintaining networks and network file systems.
• roubleshooting and providing technical support to employees.
• Work closely with the IT Manager to support and maintain data and network systems.
• Level 1-2 end user support - Microsoft Dynamics NAV 2017.
• Provide hardware and software support, along with training to end users.
• Troubleshoot hardware and software issues.
• LAN/WAN/VPN maintenance, support and troubleshooting.
• Identify security issues.
• Monitor & maintain Backup, Disaster & Recovery systems.
• Support and maintain VOIP telephone systems.
• Office 365 support.
• Keeps current on knowledge in field of expertise; participates in relevant educational opportunities such as live classes and webinars, reads professional publications, networks with other professionals, and maintains active memberships in professional organizations.
• Other duties as assigned.

**Objectives**

• Maximize employee efficiency and capability through technology.
• Facilitate a culture of excellence.
• Maintain the health and safety initiatives of the ZOOK Group.

**Requirements**

• Excellent communication and interpersonal skills.
• Desire to learn and master new tasks and responsibilities.
• Minimum 2 years experience in a support role, along with Microsoft Windows systems and network experience.
• Associate degree in an IT-related field, or equivalent combination of education and experience.
• A+ certification, MCSE a plus.
• Ability to travel up to 25%.

**Skills / Competencies**

• MS Windows operating system - Workstations and Servers.
• Office365 Support with SharePoint and Exchange focus.
• ERP system support (knowledge of MS Dynamics NAV a plus).
• SQL Database administration.
• BDR systems monitoring and administration.
• New user setup & removal.
• Microsoft Active Directory.
• Hardware & software diagnostics & troubleshooting.
• Help desk.
• Maintain network documentation.
• Firewalls (Sonicwall), bandwidth management.
• Networking (Switches, VLANs, LAGs, LAN, WLAN, WAN, DMZ,).
• Hyper-V virtualization technology.
• Security Administration.
• PBX IP phone system (Switchvox preferred).
• GFI Archiver.
• Solidworks support.

**About ZOOK**