System Administrator

_**As a team member at Pearle Hospitality, you are a part of the Pearle Hospitality family.**_

Pearle Hospitality’s mission and focus is to enrich each moment through genuine and thoughtful actions. Each of Pearle Hospitality’s dining establishments, event venues, hotel and spas, and affiliated businesses are focused on providing guests and customers a setting in which to appreciate and enjoy the good things in life with good people.

Our guests and customers have a trust in the experience they are about to enjoy. They trust that any event hosted at one of our properties, stays in our hotels or experiences at our spas will be a memorable experience for all involved. This idea has been reinforced through years of dedication to providing those people with soulful and delicious food, impeccably maintained historical buildings and bright, hardworking, and enthusiastic team members.

**JOB SUMMARY**:
Reporting to the Director of Technology, the IT Manager is responsible for managing, organizing, evaluating, and reporting on the day-to-day delivery of Pearle Hospitality Information Technology to ensue continuous standardization and performance improvement in two IT verticals:

- Infrastructure - hardware and software platforms that enable service delivery.

This is a hands-on position with strong technical foundation, troubleshooting skills, being able to effectively communicate and motivate staff members to deliver results.

This role requires strong leadership and vision to help continue transforming IT service delivery into an effective, efficient, high performing and service-oriented function.

**RESPONSIBILITIES**:
The duties of this position will include, but are not limited to the following:

- Monitor daily operations, including server hardware, software, and operating systems.
- Manage and determine timeframes for major IT projects including system updates, upgrades, migrations and system outages.
- Oversees all Service Desk requests, incidents and problem resolution process.
- Manages and coordinates urgent and complicated support issues and acts as escalation point for all requests and incidents.
- Help define IT infrastructure strategy, architecture, and processes.
- Develop standards and best practices for the organization and use of network resources.
- Manage multiple priorities simultaneously, determined by business impact, deadlines, and project timelines.
- Responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.
- Develops, implements, and oversees procedures and work instructions to ensure consistent service levels and quick resolutions.
- Monitoring access to system resources and track connectivity and security problems.
- Determines root cause of issues and communicates appropriately to all users.
- Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manages employee schedules and provides backup support.
- Maintain Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
- Oversees Solutions repository and ensures top quality solutions are available to staff.
- Makes recommendations for Service Improvement Plans and ensures actions completed in a timely manner
- Develop and implement IT policy and best practice guides for the organization
- Conduct regular system audits and report on findings and recommendations
- Oversee relationships with IT vendors and service providers to ensure service levels are maintained and contractual obligations are fulfilled.
- Identify opportunities for team training and skills advancement

**QUALIFICATIONS - REQUIRED KNOWLEDGE AND SKILLS**
Must have demonstrably strong technical skills and hands-on experience with computer and server operating systems, in particular;
- Managing and administering Active Directory (AD), group policy updates, AD site configuration and major version upgrades
- Managing end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and information security guidelines.
- Managing Windows Server OS (2008 R2 to 2019), VMWare 5.x and above.
- Working knowledge of network protocols and security controls (Firewalls, IDS /IPS etc.)
- Managing Backup and Anti-virus software.
- Knowledge of PCI compliance
- Familiarity with managing Microsoft SQL Server
- Managing and Configuring Microsoft Windows 10,
- Proven proficiency with Microsoft Office 2019/365 software.
- Microsoft Office 365 Administration.
- Experience configuring and managing SharePoint and OneDrive.
- Familiarity with Windows deployment toolkit and remote management technologies.
- Managing and configuring wireless and wired LAN technologies, routing, switching, Firewalls, VPN, VoIP and analogue telephony.

The successful applicant must have:

- A degree in Computer Networking, Co