Lead Front Desk Associate

2 weeks ago

Nanaimo, Canada Planet Fitness Full time

**Lead** Front Desk Associate** - Nanaimo, BC

**Essential Duties and Responsibilities**:

- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
- Anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Ability to maintain the cleanliness of the club for up to 50% of the shift.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from customers and give change and receipts.
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

**In addition to the above duties, the Lead Front Desk Associate is expected to**:

- Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
- Perform club opening and closing duties (key holder)
- End of day metrics reporting
- Follow up/coaching with staff

**Minimum Skills**
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making skills
- Self-starter who takes initiative with mínimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry.
- Hard working, enthusiastic and energetic
- Strong problem resolution skills.
- ** Physical Requirements**: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

**Minimum Qualifications**
- 18 years old or older
- A High School Diploma or Equivalent required
- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
- First Aid/CPR an asset.

**Hours**_(_**_Initial training hours may vary as well as when the needs of the facility change)_**
- Weekday and/or Weekend Hours based on club needs.
- Open or flexible availability is a plus.

Monday: 2:45pm - 11:15pm

Tuesday: 2:45pm - 11:15pm

Wednesday: 2:45pm - 11:15pm

Thursday: 2:45pm - 11:15pm

Friday: OFF

Saturday: OFF

Sunday: 7:00am - 1:00pm // 1:00pm - 7:00pm

**Benefits**
- Competitive Salary
- Company contribution towards health benefits _(Applicable for Full Time Positions)_
- Paid Time Off benefits _(Applicable for Full Time Positions)_
- Free Black Card membership and fun exercise incentives
- Planet Fitness is an Equal Opportunity Employer_

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