Dental Office Manager

6 days ago

Brantford, Canada SmileCrafters Dental Full time

SmileCrafters Dental is expanding We are looking for an Office Manager to join our progressive team

**About Us**:
Our team at SmileCrafters Dental provides top-tier dental care with a patient-centered approach. We pride ourselves on delivering exceptional patient care in a welcoming and professional environment. Our team of dedicated dental professionals is seeking a motivated and experienced **Dental Office Manager** to lead the front office operations, support staff development, and ensure our patients receive seamless, top-quality service from the moment they walk through our doors.

As the Dental Office Manager, you will oversee the daily administrative functions of our dental practice, working closely with clinical staff to maintain efficiency, financial performance, and patient satisfaction.

**Key Responsibilities**
- Manage daily operations of the front office, including scheduling, billing, insurance verification, and patient check-in/check-out
- Lead, mentor, and supervise front desk and administrative staff
- Coordinate with dental providers to maintain appointment flow and optimize chair time
- Handle patient concerns, insurance claims, and account reconciliations professionally and efficiently
- Ensure compliance with HIPAA and practice protocols
- Assist in hiring, onboarding, and training new administrative team members
- Maintain inventory of office supplies and manage vendor relationships

**Qualifications**
- Minimum 3 years of experience in dental office administration or management (required)
- Strong understanding of dental terminology, insurance billing/coding
- Proficiency with Dentrix
- Excellent leadership, interpersonal, and problem-solving skills
- Detail-oriented with strong organizational and time management abilities
- Ability to thrive in a fast-paced, patient-focused environment

**Preferred Qualifications**
- Dental Assistant certification or clinical background (a plus)
- Experience in multi-provider or multi-location practices

**Join Us**

If you're a proactive leader who enjoys building strong patient relationships and leading a supportive team, we want to hear from you

**Job Types**: Full-time, Permanent

Pay: From $26.00 per hour

Schedule:

- 8 hour shift
- Weekends as needed

Application question(s):

- Describe a time when you had to handle a scheduling conflict or a patient upset about a billing issue. How did you resolve it, and what was the outcome?
- Which dental practice management software are you most familiar with?
- How would you describe your leadership style when managing front office staff?
- Are you available to work during the office’s regular hours, including occasional evenings or Saturdays if needed?

**Experience**:

- dental: 3 years (required)

Work Location: In person

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