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Customer Service Representative

3 weeks ago

Innisfil, Canada ROADWARRIOR Inc Full time

**Customer Service Representative**

**Who We Are**

ROADWARRIOR Inc. manufactures a wide range of diesel particulate filters (DPFs) and diesel oxidation catalysts (DOCs) for model year 2007 and newer medium duty trucks, buses and heavy-duty class 8 diesel trucks. ROADWARRIOR is an affiliate company of DCL International Inc., a leading North American manufacturer of emission control systems in business for over 35 years.

This is a dynamic and exciting opportunity for a service driven individual who thrives in a fast-paced environment and enjoys the challenge of working within a rapidly growing industry. As a quickly growing Company, this is a great entry-level position with opportunities for advancement.

**Position Responsibilities**
- Enters sales orders into order fulfillment system, ensuring order information given to necessary parties, and that details are correct and communicated effectively.
- Provides acknowledgements to customers, verifying all shipping information and dates to ensure timely delivery.
- Liaises with warehouse department to provide order information and schedule deliveries.
- Provides clarifications and answers for customer’s questions regarding order status and issues.
- Assists in resolving product or service problems by clarifying the customer's complaint; identifies and escalates customer complaints when needed.
- Prepares product or service reports by collecting and analyzing customer information.
- Maintains customer records and files by updating account information; responsible for entering all new customer information into the system
- Contributes to team effort by accomplishing related tasks as needed
- Additional administrative duties to support production, warehouse and inventory management may be required as assigned by management

**Skills and Qualifications**
- College or University degree, or relevant work experience, with preference given to those with a manufacturing industry background.
- 3 years in similar customer focused positions.
- Self-motivated and ability to work as part of a team with the capability to prioritize and make decisions.
- Strong service orientation; ability to cultivate and maintain relationships with customers.
- Proficiency with MS Office, strong keyboarding skills and other computer programs required.
- Highly organized, with a high level of accuracy and thoroughness.
- Ability to communicate effectively to all levels of internal and external contacts both verbally and in writing.
- French or Spanish language skills considered an asset.
- Strong attention to detail.
- Experience using an e-commerce platform considered an asset.Able to work under pressure, multi-task and prioritize work based on competing deadlines.

**TERMS OF EMPLOYMENT**

**Position Type**:Full-time

**Shift**:10:00AM - 6:00PM (Training period 9-5pm for several weeks to start)

**Salary**:37-40K dependent on level of experience

**Anticipated Start Date**: ASAP

**Location**:3280 Thomas St, Innisfil, ON, L9S 3W5

**Salary**: $37,000.00-$40,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person