Sales Support Coordinator

2 weeks ago

Surrey, Canada AURORA FURNITURE MANUFACTURING LTD Full time

The Sales Support Coordinator is responsible for supporting Campbell showroom sales. This role provides accurate product information, assists customers with inquiries, processes sales orders, and coordinates with internal teams to ensure smooth order fulfillment. The coordinator also manages parts and inventory support, maintains showroom standards, and gathers customer feedback to support business growth.

**Reports To**: Customer Services Supervisor in Calgary

**Key Responsibilities**

**1. Showroom Sales & Customer Support**
- Act as the first point of contact for customer inquiries, providing accurate information on products, pricing, promotions, and after-sales services.
- Prepare and maintain sales-related documents, including quotations, invoices, and reports.
- Collaborate with sales, customer service, logistics, finance, and operations teams to ensure timely order fulfillment and customer satisfaction.
- Maintain accurate sales records in CRM/ERP systems and generate performance reports as required.
- Support the sales team with scheduling, presentations, and follow-up activities.
- Assist with product information, price lists, and promotional materials for customers and internal teams.
- Track and resolve issues related to shipments, invoices, or product availability.
- Conduct local customer store visits to collect feedback and introduce new products and promotions.
- Contact new and existing customers to discuss needs
- Build and maintain strong relationships with key accounts

**2. Parts Arrangement & Inventory Support**
- Organize and oversee the parts department to ensure smooth operations.
- Arrange and ship parts from CB to customers, ensuring accuracy and timeliness.
- Place and track part orders with the China factory as needed.
- Maintain an up-to-date parts inventory log and monitor stock levels for replenishment.

**3. Showroom Maintenance**
- Maintain and organize the showroom to ensure all products are clean, properly displayed, and aligned with company standards.
- Assist with showroom setup for special events, customer visits, and new product launches.

**Qualifications**
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field (or equivalent work experience).
- 2-3 years of experience in sales coordination, customer service, or related administrative role.
- Strong organizational skills with the ability to handle multiple tasks and meet deadlines.
- Excellent communication and interpersonal skills to interact effectively with customers and internal teams.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and experience with CRM/ERP systems.
- Detail-oriented with strong problem-solving abilities and a customer-first mindset.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Experience in warehouses, logistics, or distribution industry is an asset but not required.

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