Spa Coordinator/receptionist

2 weeks ago

Port Coquitlam, Canada Sabai Thai Spa Full time

**Guest Services (Receptionist)**

We are an upscale Day Spa with multiple locations that has been operating for 10+ years. We are looking for a talented Spa Coordinator to add to our team. We would like you to join our growing team of 100+ staff over 5 locations

**Requirements**:

- Minimum 2 years of experience in customer service field
- Verbal and written communication skills to interact clearly with customers, vendors and other employees
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive

What we offer you
- Compensation is based on individual performance
- 2 week vacation pay after one year of employment
- Statutory holidays, or stat pay in lieu.
- Commissions are offered on retail sales
- Group bonus available if the target is met
- Benefits for Full-Time employees (After 6 months employed)
- Staff discounts on services and retail, Special friends and family rates

Spa Coordinator tasks will include but are not limited to:

- Being the first point of contact in the spa, you will greet clients as they arrive for their appointments and build authentic relationships with our clientele
- Managing the day-to-day operation of the front desk and the spa, assisting the Spa Manager and Assistant Manager throughout the day
- Sanitizing, cleaning and disinfecting the reception and waiting area in between clients and as needed
- Checking clients in and out
- Booking clients in for appointments, over the phone and in person
- Assisting clients with purchasing spa service, retail skincare products, and other merchandise. Training on our skincare ranges will be provided
- Assisting with monitoring inventory of all retail, back-bar and equipment/disposables
- Opening and closing the clinic as needed
- Ensuring our clients feel welcomed and invited into our serene spa space at all times
- Being a team player and willing to help the team to achieve the sales target goal

**Job Types**: Full-time, Part-time

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday
- On call
- Overtime
- Weekend availability

Ability to commute/relocate:

- Port Coquitlam, BC V3B 1A8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

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