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Security Operations Supervisor

2 weeks ago

Vaughan, Canada Canada's Wonderland Full time

Overview:
Work in conjunction with the FT team on ensuring Canada’s Wonderland provide a safe and secure experience for our guests and associates by providing excellent leadership and training.

**Responsibilities**:

- Deploy, teach and mentor excellent guest services skills to support park safety and security goals
- Provide leadership of enforcement, security and access control programs
- Administration of the Park’s lost & found, Charger back program
- Assist with Park Patrol tasks and duties as required
- Patrol and provide second level backup response to in-park security situations/incidents.
- Provide Departmental Duty Coverage and act as Security liaison with operating departments and local law enforcement during security incidents.
- Issue trespass notices as required related to incidents
- Monitor and respond to site-specific fire and safety systems (sprinkler and fire alarm systems)
- Hire, train, develop and mentor all associates to ensure in and off season expectations are met
- Provide first response to first aid calls off hours and co-ordinate departmental injury claims
- Monitor and respond to security and/or environmental alarms
- Maintain park key inventory and liaise with departments
- Monitor Health & Safety programs and report violations of safety policy
- Coordinate and assist with special security / traffic events (fireworks, Canada Day, etc.)
- Assist with other duties as assigned.

Qualifications:

- Graduate of a post-secondary Law Enforcement program or combination with equivalent work experience
- Possess a valid Ontario Security Guard License, driver’s license and First Aid/CPR certificates
- Must pass mandatory “Use of Force Training” including handcuffs, baton and conflict resolution / MOAB
- Possess excellent analytical problem-solving skills
- Supervisory experience is an asset
- Ability to effectively deal with stressful situations
- Present a passionate professional manner and positive attitude
- Provide CSA approved steel toed black boots
- Be available to work a variety of rotating shifts, including midnights, on weekends and holidays