CRM Support Specialist

7 days ago

Remote, Canada Oomple Full time

**About us**

Oomple is the leading global marketplace empowering the next generation of on-demand professionals connecting them directly to companies looking for an agile workforce. While providing professionals with the tools and community they require to thrive.

Our platform is changing the way companies find, match and manage skilled professionals — giving more visibility and transparency to the contingent workforce.

**Important**

**Job Overview**:
We're searching for an experienced CRM Support Specialist to join our Oomple Network of on demand professionals. The Oomple platform is used by a wide range of companies and agencies which are looking for professionals with your skills and experience.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
- Experience in CRM support or administration, preferably with Salesforce or Microsoft Dynamics.
- Strong understanding of CRM processes and database management.
- Excellent problem-solving skills and the ability to work under pressure.
- Exceptional communication and training skills, capable of working well with various teams.
- Experience with CRM analytics and reporting tools.
- Ability to manage multiple tasks and projects simultaneously.

**Responsibilities**:

- Provide daily support to CRM users, helping to troubleshoot and resolve issues efficiently.
- Assist with CRM system upgrades, integrations, and other technical projects.
- Customize and configure CRM settings to optimize workflow and user experience.
- Develop user manuals and FAQs, and provide training to staff on CRM functionalities.
- Monitor CRM system performance, generate reports, and offer actionable insights for improvements.
- Collaborate with IT and other departments to ensure CRM strategies align with business goals.
- Manage CRM data quality, including auditing, updating, and cleansing data as needed.
- Support the implementation of new CRM features and ensure compliance with industry practices.

**Job Type**: Fixed term contract
Contract length: 12 months

Work Location: Remote

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