Resourcing & Onboarding Coordinator

BIMM is booming, so we’re looking for a **Resourcing & Onboarding Coordinator **to join our team.

**Who we are**

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We’ve helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.

We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

**Who we’re looking for**

The Resourcing and Onboarding Coordinator will be a key member of the Client Leadership team and is responsible for working closely with key internal and client stakeholders to address resource needs for a key BIMM client.

Primary areas of responsibility include the allocation of staff resources (~100), resolving booking conflicts, monitoring availability, staffing requirements and onboarding new team members.

**Responsibilities**
- Manage the onboarding process for new team members, documenting processes changes and facilitating software licenses, access and initial setup on the company’s and clients systems
- Monitor and process staff scheduling requests made by the business
- Analyze and challenge resourcing requests against key engagement metrics to ensure the appropriate allocation of resources
- Identify and monitor resource availability, conflicts and shortages
- Prepare relevant resourcing reports and analyze for inconsistencies, for example: billability, utilization
- Work closely with client, product and technical leadership to resource as required and to ensure resourcing processes are understoodSupport the management of our hiring and contractor pipelines
- Identify and implement improvements in practices, processes and reporting
- General admin and other related duties - data entry, timesheet monitoring, process documentation in Confluence

**Requirements**:

- 1+ years resource management in a digital environment
- Experience working closely with large groups of people in a professional service-oriented & Agile environment
- Ownership for deliverables, actions and outcomes
- Strong organizational and time management skills with the ability to multitask, plan and prioritize workload
- Strong problem solving and decision-making skills
- Strong conflict resolution and negotiating skills to balance individual and business needs
- Ability to work as a team and adapt to changing priorities within the business
- A positive attitude and a ‘can do’ approach to the position and ability to work autonomously
- Intermediate - Advanced Excel skills

**Nice to have**
- Onboarding experience

**What’s in it for you?**
- Work Life Balance with BIMM days: Spend your birthday any way you’d like, as long as it’s not at the office. Extra day off to enjoy every summer holiday and a week-long end-of-year break. Boo-yah
- Benefits: We offer a comprehensive health & dental benefits plan with an Employee Assistance Program. BIMMers are also given extra $$$ to put towards wellness or health-related needs. Did we mention our RRSP with matching? A lil BIMM bonus to build your bank.
- Culture: Our squad is fun, friendly and entirely egoless. Our social committee plans BIMM bashes,Tasty Thursdays and quarterly outings like candle making workshops, board game nights, Jays games and cooking classes. Our summer and holiday parties are quite memorable as well Having Fun Everyday is one of our core values.
- We believe in working & meeting with purpose. We observe a hybrid working model in our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.
- Belonging: Our dedicated DEI committee provides thought-provoking insights which are reflected in our work; They also organize engaging awareness activities and events to showcase BIMMER’s professional talents and personalities. What talents might you bring? :)
- Growth: BIMM is part of kyu collective which gives our employees access to the network’s resources, training, offices, and more. We also prioritize your personal and professional development with opportunities like on-site Lunch n’ Learns, conferences and online courses. Love 2 Learn.

BIMM is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

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