Operations Analyst

2 weeks ago

North York, Canada VirgoCX Inc Full time

**About VirgoCX**
- VirgoCX is committed to making crypto trading safe, easy, and affordable for Canadians. It is Canada's trusted cryptocurrency trading platform and is dedicated to streamlining trading experience and empowering clients with advanced technology, superior liquidity and best-in-class security.

**Mission and Vision**
- VirgoCX's mission is to provide easy and affordable access for all Canadians to buy and sell digital currencies, including Bitcoin, Ethereum, Litecoin, Tether and more. Whether you are new to this world or are experienced, VirgoCX supports you throughout your journey.

As an Operations Analyst in our Wealth team, you will play a critical role in ensuring the smooth and efficient operation of our platform. Your responsibilities will encompass a wide range of tasks, from optimizing procedures to providing exceptional customer support and conducting data analysis. Additionally, you will assist clients with onboarding procedures to ensure compliance with regulatory requirements and facilitate transactions across different banking platforms.

**Responsibilities**:

- Work closely with Accounting, Trading and Sales team to drive operational efficiencies
- Assist clients in the onboarding process, performing Jumio and Worldcheck verifications to meet compliance requirements
- Perform diverse customer supporting functions, ensuring the great customer experience
- Execute transactions using various bank platforms, ensuring accuracy and compliance with financial regulations
- Conduct data analysis on key operational metrics to identify trends and provide actionable insights
- Continuously improve operational procedures and provide recommendations to the management team
- Handle a varied level of internal and external enquiries
- Perform any other administrative duties required to support daily operations

**Requirements**:

- Bachelor's degree in a relevant field
- Strong attention to detail and a commitment to accuracy
- Exceptional organizational skills and the ability to prioritize effectively
- Dedication to teamwork and collaboration
- Excellent communication skills, both written and verbal
- Adaptability to thrive in a fast-paced office environment
- Proficiency in Excel and Word
- Prior experience in operations within a financial institution or digital asset company is preferred
- Bilingualism (Mandarin) is a significant asset
- Experience with Salesforce, Talos, or LMAX is a plus

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