Cloud Operations

7 days ago

North York, Canada Limelight Software Full time

**Welcome to Limelight Software**
***
**Who We Are**

At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience. Our platform, Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace. As leaders in innovation, we are experiencing exceptional growth and are looking to expand with professionals who are customer-centric and team-oriented.

**The Opportunity**

**What our Cloud Operations Support Analyst will do**:

- Customer Focus_
- Demonstrate a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution
- Obsess over the customer experience and constantly strive to exceed their expectations
- Communicate clearly and effectively, both written and verbal (in required language)
- Tailor communication and style to differing audiences and read verbal and non-verbal cues
- Multi-task and prioritize to meet the required service level KPIs
- Approach problems with flexibility and adapt your approach without compromising the outcome
- Technical Focus_
- Administer Window Server and Linux production servers
- Take ownership of inbound support tickets and provide initial technical assistance
- Create and troubleshoot Bash scripts
- Create and troubleshoot SQL scripts and work with SQL Server Agent tasks
- Solve network connectivity and firewall issues within AWS Cloud environment
- Create and manage user access via Active Directory and AWS Identity services
- Manage database backup/restore tasks
- Write and maintain various technical documents
- Monitor various systems and timely act on any performance notifications
- Assist internal stakeholders with IT related support needs
- What you bring_:

- 4+ years of customer care experience in a technical support role
- 4+ years of hands-on experience working with relational databases (SQL Server, PosgreSQL)
- **AWS Certification and 3+ years practical experience working in AWS Cloud environment**:

- 3+ years of practical experience working with Windows Server and Linux operating systems
- 3+ of practical experience working with system automation tools like Ansible, Chef
- Working knowledge of any modern ticketing system
- Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
- A deep curiosity for understanding technology and a passion for continuous knowledge
- A strong sense of professionalism exhibited by staying calm under pressure
- The ability to multitask and champion several tasks at the same time
- The ability to self-manage and work independently
- The ability to do repetitive job duties, but an eagerness to take on more when needed
- Eagerness to receive feedback, embrace coaching, and demonstrate changes as a result
- Nice to have’s_
- ITIL Certification
- Microsoft Analysis Services, Integration Services, and Visual Studio
- Knowledge of MDX Query language
- Experience with Freshdesk, Jira, and Confluence
- Experience with SOC Type 2 Certification requirements and maintenance

**Education**:

- Bachelor’s Degree or equivalent post-secondary degree in a related field

Compensation: $75,000.00-$95,000.00 per year (in accordance with experience)

Benefits: Dental an Extended health coverage

Paid Time off : 3 weeks vacation

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