Bilingual Customer Service Representative

12 minutes ago

Montréal QC, Canada Reynolds and Reynolds Full time

**About Us**:
Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

We are looking for a Customer Success Representative. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.

**Primary Responsibilities**:

- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development

**Qualifications**:

- Bilingual in French and English
- College diploma or University degree preferred
- Experience troubleshooting basic software preferred
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
- Background in business, accounting or dealership industry is preferred
- Ability to travel to the United States for additional company-paid training, if offered

**Training**:
Classroom-style, on-the-job with a mentor, and online courses

**Working Conditions**:

- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

**Education**:

- College diploma or University degree preferred

**Benefits**:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Referral bonuses
- Group Home & Auto Insurance discounts
- Associate discounts on cars, computers, hotels, events and much more

“Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.”

Schedule:

- Monday to Friday

Work Location: In person

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