Systems Specialist

6 days ago

Calgary, Canada Aspen Properties Full time

At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development opportunities.

Through our Purpose, Aspen Properties is passionate about creating value for our team and community. We pride ourselves on our Core Values; Respect, Leadership, Integrity, Service Excellence and Teamwork. Through the core values, our employees are committed to a culture of honesty, open communication and accountability with high standards of professional and ethical conduct.

We offer a dynamic opportunity, with an excellent compensation and benefits program. We are a fun and professional environment that promotes and rewards learning, development and success. Aspen is an equal opportunity employer that values hiring and retaining a diverse workforce.

We are pleased to announce we have an opening for a team and service-oriented individual to fill a **Systems Administrator **position. This is an office-based role located in Calgary.

Thank you for your interest in the Aspen team.

Systems Specialist | Calgary

Position Summary:
Key Responsibilities:

- Provide first-point of contact for customer assistance with issues and requests
- Perform troubleshooting through diagnostic techniques and pertinent questions both in person and remotely.
- Determine the best solution based on the issue and details provided by customers and see problems through to resolution
- Accurately track, route and redirect problems to correct resources, escalating unresolved requests to the next level of support
- Document solutions and develop guides to assist customers with future issues
- Utilize excellent customer service skills and exceed customers’ expectations
- Deploy and maintain end user devices including desktops, laptops, and mobile devices
- Install and maintain end user software
- Develop and maintain internal procedure documentation for new or revised processes
- User onboarding and offboarding fulfillment
- Maintain an IT Asset Management database and produce relevant reports
- Wireless network troubleshooting and maintenance
- Recommended procedure modifications or improvements
- Stay current with system information, changes and updates
- Assist in updating training documentation for new and revised software and hardware
- Other projects as assigned

Qualifications:

- Four years of experience providing Help Desk support
- Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
- Excellent time management and project management skills
- Documentation experience required
- In-depth knowledge of help desk software and remote support tools
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer focused mindset
- Fundamental understanding of TCP/IP networking, switching, and routing
- Multi-site hybrid Active Directory experience an asset
- Microsoft 365 experience including Exchange, Teams, Sharepoint, and AzureAD an asset
- Successful City of Calgary Police Information/Criminal Record Check

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