Additive Manufacturing

5 days ago

Toronto, Canada GoEngineer Full time

The job of an Additive Manufacturing Field Technician will involve using your technical expertise, troubleshooting abilities, and organization skills, all while showcasing a helpful and friendly level of customer support and service. This position does require travel to and from customer sites. Training will be conducted in the US.
**Responsibilities**
- Maintaining, repairing, and operating Additive 3D printers at customer sites and GoEngineer Offices.
- Record accurate and timely communication of service activity to maintain accurate documentation.
- Maintain, ship, and receive consumable items for our Stratasys customer base.
- Be responsible for set-up and training at new customer sites and on-site a GoE Offices
- Aid sales staff during sales presentations/demonstrations
- Work within GoEngineer, in the spirit of continuous improvement, of our products and services.
- Perform all duties required by your supervisor that pertain to being a Field Technician/Engineer but may not be listed above.

*
Requirements*
- Valid Driver’s License in good standing with clean record and reliable vehicle that will allow for driving between customer sites and GoEngineer Offices
- Valid passport for international travel/training
- Must be available for various Technical Training, Installation Training, and Repair Training which will require travel to another province
- Must be willing to learn and grow beyond training to better understand and serve our customer’s needs.
- Experience working in a customer relationship atmosphere. Ability to work well with people - in understanding and resolving problems. Comfortable with conflict resolution as well with dealing with customers who are upset over equipment issues.
- Will need to work independently with little supervision when out in field.
- COVID 19 vaccine required
- Position will be fast-paced, so organization of schedule, equipment, processes will need to be observed/enforced at all times.
- Ability to interact and communicate with all levels of an organization, external suppliers, and vendors.
- Perform overtime as required, with or without prior notification.
- Position will involve travel to other GoEngineer regions (potential for 75%+ travel within GoEngineer network of states).
- Effective verbal, presentation and written communication skills.
- Basic Office/Computer Skills: MS Word, Excel, and PowerPoint. Prior experience with NetSuite CRM tool a plus.

*
Special Demands for This Position*
- Manual dexterity as required to troubleshoot and repair equipment.
- Able to work with and around various electrical voltages
- Must be capable of operating in different environments.
- Able to accept constructive criticism and be a team player

Pay: $50,000.00-$52,000.00 per year

**Benefits**:

- Employee assistance program
- Extended health care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

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