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Sales Coordinator

2 weeks ago

Toronto, Canada Drechsel Business Interiors Full time

**Job Title**: Sales Coordinator

**Basic Function**:
Responsible for the sales order fulfillment process, including management of customer orders from order entry through to punch list, providing support to sales personnel, and accurate and timely service to customers. Coordinates order entry, order management, factory interface and closeout of orders.

**Specific Responsibilities and Duties**:
Sales Order Process
- Works with department and other dealer staff to ensure accuracy and integrity of order and business data in the sales order system and processes
- Assists sales/project personnel in pricing, product research and technical order information (C.O.M. requirements, custom requirements, etc.)
- Assists sales with the preparation of the quotation; reviews quote and prints it for sales presentation to customer
- Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness
- Ensures all orders are entered promptly, and reviewed before being sent to the manufacturers/vendors
- Works with dealer staff to ensure factory interface is on-going and that all orders are monitored for projected ship dates and project schedule requirements, that all acknowledgments are checked and discrepancies followed up on, and that all orders are closed out in a timely and responsible manner

**Sales Order Management**
- Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
- Verifies order amounts and balance to customer’s P.O.
- Checks acknowledgments against order; resolves discrepancies with factory
- If required, sends acknowledgment to customer and verifies ship date with customer
- Resolves discrepancies before approval and sending to Accounting

**Work Order Management and File Control**
- Prepares Delivery and Installation Package and submits to Scheduling
- Initiates service quotes for deliveries, small orders and major orders (if required)
- Maintains job files, ensuring file is complete and up-to-date

**Project/Account Coordination**
- Initiates and oversees deliveries and small installations; provides order management on all work, including large projects
- Analyzes order requirements, details scope of work, requests service pricing and schedules work with scheduler for deliveries and small installations
- Interfaces with factory on order status, current lead times, reservation of manufacturing for future/project orders, specials requirements, C.O.M. requirements, etc.
- Manages factory interface and shipping coordination for all work
- Oversees delivery and small installation task completion

**Customer Service**
- Ensures there is strong working relationship with sales, design, project management and the warehouse/delivery/installation departments
- Communicates with customers regarding order status, punch list resolution and the scheduling of orders for delivery/installation
- Provides clarifications and answers for customer’s questions regarding order issues

**Salary**: $44,000.00-$48,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay