Customer Service Technician

1 week ago

Fort Qu'Appelle, Canada SaskTel Full time

**POSITION OVERVIEW**

Provides high quality customer service with the installation, maintenance, repair and removal of customer premise equipment, outside plant facilities and switching equipment in remote or un-staffed offices. Performs related duties.

**TYPICAL DUTIES & RESPONSIBILITIES**
**(Not all inclusive or applicable to all assignments)**
- Installs, maintains and removes residential, business and coin station equipment, wiring and associated hardware for basic telephone, multi line, key, paging, alarm systems, mobile radio, cable television, PBX/PABX (electronic or other), customer switchboards, data terminals etc.
- Installs, maintains and removes telephone, coaxial and fibre optic cables/wiring, terminals and associated outside plant facilities including remote switch end equipment and distribution frame wiring in rural communities and sub-district location.
- Investigates customer complaints pertaining to service troubles. Identifies, repairs and replaces defective and/or damaged station equipment and outside plant facilities to restore or improve service.
- Investigates and reports damage to outside plant facilities. Locates and stakes buried facilities as required and/or requested.
- Responsible for administrative processes relating to material/stock usage and returns, time reporting, order completion, vehicles and customer billing documentation.
- Provides training to customers as required.
- Identifies, assists and notifies sales of potential sale opportunities.
- Follows safe work practices and procedures. Takes reasonable care to protect personal health and safety and the health and safety of others in accordance with Occupational Health and Safety Act.

**QUALIFICATIONS**
- Level 30 Math with a working knowledge of Install or Inside/Outside Plant, typically gained through 2 years of experience in a related field.
- Working knowledge of Electricity, Electronics and Theory of Transmission or completion of Basic Electricity, Electronics and Transmission.
- Ability to plan and organize in a self-directed environment.
- Good verbal communication skills and the ability to deal effectively with others.
- Valid Driver’s License.

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