Customer Service Technician Ii

Pacific Northern Gas Ltd. (PNG), a subsidiary of TriSummit Utilities Inc., owns and operates natural gas transmission and distribution systems in British Columbia’s lower Peace River, west central, and north coast regions. PNG’s western transmission line extends from the Enbridge gas transmission system north of Prince George along the Highway 16 and Highway 37 south corridors to Terrace and then onto the port communities of Kitimat and Prince Rupert, providing transportation and gas services to twelve communities and a number of industrial facilities. In the Province’s northeast, Pacific Northern Gas (N.E.) Ltd. provides gas transmission and distribution service in the Dawson Creek, Fort St. John and Tumbler Ridge areas.

PNG’s Operations department in the Northeast has an immediate opening for a qualified Customer Service Technician in Fort St. John, BC.

**DUTIES & RESPONSIBILITIES**:

- Repair and make adjustments to residential and commercial equipment on customer premises, install and maintain gas measurement and pressure regulations equipment on customer premises and monitor and assist in the installation and maintenance of gas pressure regulation equipment at Company Regulating stations. Operate and maintain a stand-by station for emergency or peak shaving (Prince Rupert area).
- Promote the sale of gas, complete sign-ups of new customers, read meters, investigate reports of gas leaks, perform routine safety inspections on customer premises and take action to protect the public from any unsafe act or condition pertaining to the distribution of natural gas within his/her authority.
- Assist other Company personnel as directed and prepare all required documents and paperwork relative to sales and service duties.
- Provide training and direction to subordinate Customer Service Technicians.
- Perform stand-by duties and carry a pager or cell phone.
- Assist and temporarily perform Customer Service Representative duties.
- Respond to emergencies on the distribution system and direct and carry out appropriate actions involving damage to the system or the escape of gas.

**QUALIFICATIONS**:

- Grade 12 education.
- Valid B.C. Class 5 Driver’s License.
- Hold a valid Class GBEE B.C. Gas Fitters License and have successfully completed the two-year Gas Fitters Apprenticeship Program or other Company recognized training program.
- Be competent in technical aspects related to public safety, customer relations and the welfare of the Company’s property.
- Electrical endorsement required for Class GBEE ticket holders.
- Experience in electronics, appliance repairs and trouble shooting.
- Must demonstrate safe work habits and adherence to safety regulations and practice onsustained basis.
- Must be able to carry out duties with minimum supervisions.
- Ability to communicate effectively verbally and written.
- Good physical condition.
- Ability to work long hours in adverse weather and terrain conditions.
- Duties will include meter reading, chart changing, assisting with the installation and removal of meters, painting and minor maintenance of equipment and facilities servicing the distribution system.
- Some travel may be required within the PNG system.
- This position is within our bargaining unit (IBEW)_
- Pacific Northern Gas and TSU strives to cultivate a workplace in which everyone feels welcomed and encouraged to bring their whole selves to work. Everyone wants to work where they feel a sense of belonging, where they are valued for their differences and are encouraged to participate and contribute openly. We recognize the importance of both inclusion and diversity, and we are committed to advance our culture to ensure diversity of thought. _