Customer Service Representative

2 weeks ago

Mississauga, Canada Green World Food Express Inc Full time

**Overview**

Since 1989, Green World Food Express has been bringing the vibrant tastes of the Middle East, Turkey, Europe, and the Far East to North American kitchens. We’re a family-run business passionate about sharing authentic ingredients and cultural culinary experiences.

Our dedicated team, with over 25 years of experience, ensures a smooth journey from import to your table.

**Duties**
- Provide accurate information regarding products and services.
- Assist customers with order processing, tracking, and returns.
- Utilize effective phone etiquette to create a positive customer experience.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Maintain detailed records of customer interactions through data entry.
- Identify opportunities for up selling and cross-selling products to enhance customer satisfaction.
- Collaborate with team members to improve service delivery and resolve complex issues.

**Experience**
- Proven experience in a customer service role is preferred.
- Strong communication skills in English & Arabic are mandatory.
- Familiarity with sales techniques and up-selling strategies is advantageous.
- Proficiency in data entry and using customer relationship management (CRM) software.
- Ability to analyze information quickly and communicate effectively with customers.
- Excellent phone etiquette and interpersonal skills.

Pay: $16.55-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2024-12-31
Expected start date: 2025-01-15

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