Field Technician Ii

2 weeks ago


Montréal, Canada CompuCom Systems, Inc. Full time

Why CompuCom? (Overview):
**TECHNICIEN DE TERRAIN II**

Ce poste est situé à
**Montréal**. En tant que
**technicien de terrain II**, vous serez responsable de la prise en charge et de la maintenance des ordinateurs portables, des ordinateurs de bureau et des imprimantes pour les utilisateurs finaux de nos clients. Ce rôle relève du directeur du service à la clientèle et un permis de conduire valide et un véhicule sont requis.

Veuillez noter qu'une preuve de Covid-19 sera requise avant l'embauche

What We Need & What You'll Do (Responsibilities):

- Maintient, analyse, dépanne et répare les systèmes informatiques, le matériel et les périphériques informatiques
- Documente, entretient, met à niveau ou remplace les systèmes matériels et logiciels
- Prend en charge et maintient les informations de compte d'utilisateur, y compris les groupes de droits, de sécurité et de systèmes.
- Identifie, analyse et répare les défaillances des produits, commande et remplace les pièces au besoin
- S'appuie sur l'expérience et le jugement pour planifier et atteindre ses objectifs.
- Effectue une variété de tâches compliquées
- Travaux sous supervision générale. Un certain degré de créativité et de latitude est requis

**Tâches principales**:

- Assistance logicielle sur place
- Réparation d’imprimantes haut de gamme et d’appareils multifonctions
- Réparation matérielle et restauration logicielle au niveau des composants de serveur
- Remplacement/configuration de périphérique réseau
- Dépannage réseau de base
- Exécution ‘Smart Hands’

Who You Are (Qualifications):

- Nécessite une expérience dans le domaine ou dans un domaine connexe; familier avec une variété de concepts, de pratiques et de procédures du domaine
- Capable d'effectuer la gestion des appels dans un environnement de rapport en temps réel
- Capable de travailler de manière autonome et avec une supervision limitée
- Excellentes compétences verbales et écrites
- Avoir de bonnes compétences interpersonnelles et de communication.

**Certifications**:

- CompTIA A+
- Recommandé mais non-obligatoire:

- HP / Dell / Lenovo desktops/laptops
- Xerox / HP / Lexmark Multi-Function & Work Center (Mono/Couleur)
- IBM, HP, Dell server certs
- CompTIA Network+
- CompTIA Server+



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