Assistant General Manager

Who We Are
Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable - we recognize the importance of shopping sustainably. We’re passionate about sustainable fashion because we know we’re helping the planet at the same time as providing our customers with amazing value That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more - all while contributing to the health and sustainability of our planet.
At Talize, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.
Who You Are
The Role
The Assistant General Manager oversees the merchandise processing and retail floor operations, including decision-making and team management. They handle employee relations, ensuring compliance with policies and conducting performance assessments. Safety protocols are crucial, with responsibilities including maintaining cleanliness and managing accidents. Additionally, they coordinate merchandise flow, handle transactions, and address customer needs. They must possess managerial experience, thrive in a fast-paced environment, and exhibit core competencies such as customer orientation and reliability. Physical requirements include standing and lifting items, while the work environment may involve exposure to dust and temperature fluctuations. They also troubleshoot technical issues and perform additional duties as requested.
**Availability Requirement**:
**Responsibilities**:
Departmental Duties
- Oversee the general operation of the merchandise processing, retail floor operations, customer service and on-site donation, make decisions, and take reasonable action.
- Responsible for the selection, screening, interviewing, hiring, and onboarding of all team members.
- Train Merchandise Processing Supervisors and Merchandise Processing Team Members in the sorting, inspecting, grading, and rolling of all merchandise - among other tasks.
- Train Retail Floor Supervisors and Retail Floor Team Members on point-of-sale operations, customer service, merchandising, loss prevention, company policies and recovery duties - among other tasks.
- Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.
- Provide direction to the processing and retail floor teams regarding company policies and procedures.
- Recognize and report policy infractions to the General Manager and People and Culture.
- Conduct and participate in all performance management meetings.
- Responsible for on-going performance assessment conversations against set goals.
- Assist in the implementation of employee recognition programs and events.
- Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day.
- Coordinate the efforts of the merchandise processing team to ensure timely flow of merchandise to the sales floor
- maintaining inventory levels.
- Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
- Analyze and record daily merchandise processing data; including soft and hard pounds received and processed.
- Communicate goals and target changes to merchandise team throughout the shift.
- Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
- Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
- Oversee the register areas and the retail floor to ensure they are stocked and merchandise is properly sorted.
- Accurate and timely completion of administrative duties.
- Direct the merchandise and retail floor department in the preparation and execution of sale days.

Health and Safety
- Confirm that the merchandise department is kept in an organized and clean manner in accordance to company housekeeping standards.
- Confirm that all register areas, the retail floor, fitting rooms, and washrooms are organized and clean in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Commi