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Customer Service/dispatcher

3 weeks ago

Toronto, Canada DEG Services Full time

**Why work for Strada Aggregates?**
- Our work is derived from the values which we strongly believe in Quality. Integrity. Teamwork.
- As an affiliated company to the Condrain Group, Strada Aggregates has been recycling demolition by-product from roadwork sites and street improvement, recycling it for future building/construction. With 10 strategically placed yards throughout the Greater Toronto Area, Strada Aggregates provides quality products and services to every customer.

**Position Summary**

Our company is looking for a reliable Dispatcher, for our Toronto/Port Lands yard located at **10 Leslie St, Toronto, ON M4M 3B9**. In this role they will be responsible for delivering excellent customer service by filling orders in a safe and efficient manner and ensuring quality materials.

**Key Responsibilities**
- Weighing trucks in and out of scale house with appropriate weights;
- Shipping, receiving, storing, distributing and maintaining inventories of materials;
- Processing purchasing transactions (tickets), scheduling deliveries and routes and other related activities;
- Taking customer orders, responding to enquiries and emergencies; investigating complaints and updating accounts;
- Inspecting incoming disposal loads, ensuring quality of product;
- Meeting all shipping requirements as specified by the customer in order to ensure 100% on time delivery;
- Monitoring traffic flow within yard, enforcing yard rules, maintaining communication with yard loaders;
- Maintaining inventory and ensuring accuracy in both receiving materials and shipping finished product;
- Reporting including daily tonnage reporting and month end reporting;
- Ensuring and enforcing compliance to all company, client and legislated safety policies and procedures, including monitoring dust and environmental conditions in yard and maintaining scale house;
- Providing accurate and timely completion of all departmental receiving and delivery reporting forms;
- Any additional duties and responsibilities as may be assigned from time to time.

**Key Competencies**
- Business perspective
- Organizational awareness
- Verbal and written communication skills
- Confidentiality
- Professional personal appearance
- Customer service oriented
- Information management
- Organizing & planning skills
- Attention to detail
- Initiative
- Reliability

**Education and Experience**
- High school diploma required;
- Completion of college, or other business administration courses are an asset;
- Clerical or sales experience may be required;
- Knowledge of customer service principles and practices;
- Strong keyboard skill;
- Strong mathematical ability.

**Working Conditions**
- Operational hours: Monday to Friday - 6:30 am - 5:30 pm; Saturday 7:00 am - 12:30pm. These hours may vary depending on the needs of the business.
- Insignificant physical effort. Requires a moderate amount of sitting for prolonged periods of time while using the computer. Requires moderate exposure to environmental conditions.
- Great environment to work in. We offer competitive remuneration and benefits.

**_