Technical Customer Support

2 weeks ago

Vancouver, Canada Aimsio Full time

Since 2013 Aimsio's software has been helping heavy industrial businesses maximize revenue from field operations by improving communication between off-site locations and head offices. We are a B2B SaaS company with roughly 30 employees, about to take the next big step toward disrupting a sector that is ready for digital transformation. We’re ready to take on the world and we’d like you to join us

**The Role: are you up for the challenge?**:
Aimsio prides itself in providing an excellent response to our valued customers. The technical support rep’s primary focus is to assist our clients with questions they have, or investigations/tweaks they may require. However, this isn't your typical support role.

**Responsibilities: how will you make a contribution?**:

- Triage incoming requests to ensure urgent requests are handled in a timely manner
- Use creative problem-solving to resolve customer inquiries. This may involve a programmatic solution, questioning with Implementation Specialists, or assigning work to other team members and following up on its progress
- Be the primary point of contact for customers with support issues

**Qualifications: do you have what it takes?**:

- Experience or education with front-end programming, specifically JavaScript and HTML/CSS is a must
- Knowledge of and some experience working with SQL queries
- Strong written and verbal English communication
- Experience collaborating with teams
- Patient and positive demeanor
- Ability to explain complicated technical concepts to a non-technical audience
- Highly organized and deadline-driven, with an incredible ability to multi-task
- Basic understanding of project management methodologies
- Some experience doing technical (ie. software) support is a huge asset

**Location**:
**Compensation: get rewarded**:
You will receive a competitive base salary and our full health and wellness benefits plan. Our employee benefits include full health and dental; a wellness account; paid sick, vacation, and flex; and a RRSP/TFSA Group Savings plan.

**APPLICATION**:
To be considered, you must be eligible to work in Canada without requiring sponsorship from Aimsio.

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