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Onsite Technical Support Tier I

3 weeks ago

Vancouver, Canada Campus Support Full time

**About us**

At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey

**Position**:Onsite Technical Support Tier I

**Reporting to**: IT Onsite Support Manager

**Hours**: Full Time

**Location**: New Westminster BC.

**Salary**: $45,000 Annually

**Your Day to Day**:
Specifically, the Onsite Technical Support will be responsible for

**Configuring, maintaining, and troubleshooting the campus IT infrastructure**
- Performing regular maintenance and security and quality controls on systems to ensure mínimal downtime.
- Diagnosing and repairing problems efficiently and timely.
- Ensuring the integrity of the network is maintained through strong security on physical and electronic hardware and ongoing software security.
- Assuring the software, cabling, and electrical systems meet company standards.
- Creating a backup system to assure the viability of the operation and all student data.

**Providing high-level technical support for institution hardware and software**
- Setting up all systems and accounts for new hires.
- Installing all software on campus computers and ensuring software licenses are valid.
- Setting up new computer hardware and assisting the Campus Director in decisions based on campus needs.
- Ensuring all computer needs and requests from staff, faculty, and students are serviced promptly.
- Training new instructors on the campus network and related issues.
- Providing problem-solving services to all network users.

**Supporting the day-to-day operation of the Campus Support head office**
- Maintaining an inventory of the hardware and software for Campus Support and insurance purposes.
- Coordinating with the Campus Support IT department in managing corporate systems.
- Ensuring all aspects of systems operations, including availability of systems, institutional data integrity, and upgrades, are completed as required.
- Remaining informed on new and emerging technologies, industry, and business system trends and making recommendations for long-range planning.

**Delivering instruction to meet module and program objectives**
- Explaining the course outline, syllabus, and expectations to students and following meaningful learning objectives.
- Preparing lesson plans and teaching aids that utilize a variety of teaching methods to promote desirable goals for students.
- Working with other instructors to provide feedback for curriculum development and assist with curriculum testing to validate new systems before student use.
- Evaluating student performance fairly and consistently.

**What You Bring to the Table**:

- One year experience in IT/Network Administration or similar role.
- A post-secondary degree or an equivalent combination of education and experience.
- Certified Network Engineer (CNE) or Microsoft Certified Systems Engineer (MCSE) designation would be an asset.
- Working knowledge of Windows Operating Systems.
- Familiarity with reports such as cost-benefit analysis.

**Nice To Have**
- Strong interpersonal and communication skills.
- Ability to communicate to employees and students in a simple and efficient manner.
- Strong customer service focus.
- Ability to work as a team with all products/groups.
- Ability to multi-task in a dynamic environment.
- Excellent time management and organizational skills.
- Demonstrate and encourage high standards of behavior, a professional attitude, and commitment to quality service.
- Ability to work cooperatively with employees and students.
- Commitment to remain current in technologies and certifications as appropriate.
- Strong networking knowledge and an aptitude for troubleshooting computer hardware.
- Good grasp of relevant technical situations.
- Strong skills in coaching, delegating, and conflict resolution.
- Excellent organizational skills with the ability to multi-task.

**_