Member Contact Centre Representative

2 days ago

Winnipeg, Canada Steinbach Credit Union Full time

**Build a rewarding career with Steinbach Credit Union**:
Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $10 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

**An exciting opportunity awaits**:
As a Member Contact Centre Representative you will provide members with a variety of services related to the promotion and sales of non-cash related deposit products and services with courtesy and accuracy over the phone. You will respond to a variety of inquiries, analyze needs and assist current and potential members in finding the product or service which best meet their needs.

**The role requires working full-time on different shifts throughout the department's hours of operation. These hours are Monday to Friday from 8am to 8pm and on Saturdays from 8am to 4pm.**

**Specific Responsibilities**:

- Process member transactions and requests including, but not limited to transfers, account updates, loan payments, term deposits, cheque orders, and account closures
- Build and strengthen member relationships by providing solid advice over the phone and through digital channels
- Provide technical support to members on Internet Banking

**Qualifications**:

- Grade 12 Diploma plus one to three years of job-related experience, or an equivalent combination of education and experience
- Proven ability to achieve or exceed sales goals
- Strong communication skills and listening skills, coupled with the ability to develop effective working relationships with members and staff
- Demonstrated professionalism, excellent customer service and problem solving abilities
- Proficiency with Microsoft Word and Excel
- Credit Union/Financial Institution experience would be considered an asset
- Bilingualism would be considered an asset

**How we'll reward you**:
You can look forward to joining an organization that values teamwork and its membership. You will receive a **competitive** salary starting at $23.43**per hour**based on skills and experience. In addition you would be eligible for** variable compensation and matched pension plan**per SCU policies. You will also receive a great host of benefits, including:

- Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
- Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
- Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
- Opportunities for professional development
- Clothing allowance

**Accessibility and inclusivity**:
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

**Closing date is open until filled**:

  • Member Contact Centre Representative

    6 days ago

    Winnipeg, Manitoba, RM S, Canada Steinbach Credit Union Full time

    Build a rewarding career with Steinbach Credit UnionSteinbach Credit Union is one of Manitoba's largest credit unions and one of the ten largest in Canada with over $10 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and...

  • Contact Centre Team Member

    2 days ago

    Winnipeg, Canada Princess Auto Full time

    **What makes us so great?** We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and exceptional value - for nearly 100 years. **We forge relationships that last - this is one of the things we enjoy most about our jobs....

  • Customer Service

    2 weeks ago

    Winnipeg, Canada POWER-tek Global Inc. Full time

    **Job Summary**: We are seeking a **Customer Service/Contact Centre Representative** to manage customer inquiries and provide support in a fast-paced environment. This role involves answering calls, addressing customer concerns, and providing clear and helpful information regarding products and services. **Responsibilities**: - Answer inbound customer...

  • Bilingual Contact Centre Team Member

    2 days ago

    Winnipeg, Canada Princess Auto Full time

    **What makes us so great?** We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and exceptional value - for nearly 100 years. **We forge relationships that last - this is one of the things we enjoy most about our jobs....

  • Member Contact Group Administrator

    2 days ago

    Winnipeg, Canada Steinbach Credit Union Full time

    **Build a rewarding career with Steinbach Credit Union**: SCU is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $10 billion in total assets. For more than 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services...

  • Bilingual Contact Centre Team Member

    3 days ago

    Winnipeg, Canada Princess Auto Full time

    Princess Auto is a Canadian based multi-channel retailer. We serve the home, shop, and industrial markets by providing a unique blend of quality products, services, and value based solutions to our customers through an outstanding shopping experience. With our Home Office located in Winnipeg, Manitoba, our team is over **3000** strong! We own and operate...

  • Bilingual Contact Centre Team Member

    3 days ago

    Winnipeg, Canada Princess Auto Full time

    Princess Auto is a Canadian based multi-channel retailer. We serve the home, shop, and industrial markets by providing a unique blend of quality products, services, and value based solutions to our customers through an outstanding shopping experience. With our Home Office located in Winnipeg, Manitoba, our team is over **3000** strong! We own and operate...

  • Clerk C Team Lead

    2 days ago

    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Contact Centre Coordinator, the Team Lead (TL) resolves complex issues related to paratransit and on-request service delivery and responds to escalated customers referred by Customer Service Representatives (CSRs). This position monitors paratransit and on-request service in real-time by functioning as centralized...

  • Manager, Member Experience

    1 week ago

    Winnipeg, Canada HEB Manitoba Full time

    **Help us serve 95,000 of Manitoba’s healthcare professionals.** **We are HEB Manitoba, one of the largest pension and benefits plans in the province.** **HEB Manitoba has recently launched a new benefits administration system that provides enhanced centralized services for our members through our new member portal.** **Manager, Member Experience - Call...

  • Clerk a Contact Centre

    1 week ago

    Winnipeg, Canada City of Winnipeg Full time

    **Job profile** Under the direction of the Winnipeg Transit Plus Contact Centre Supervisor, the Winnipeg Transit Plus Customer Service Representative, while working as part of a service delivery team, is responsible for providing information and assistance to callers, front line transportation service requests to registered Winnipeg Transit Plus customers...