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Manager, Hospitality Training
3 weeks ago
**Manager, Hospitality Training**
- Are you seeking a fulfilling career with a purpose-driven organization dedicated to supporting hospitality and tourism workers and employers in the Greater Toronto Area?_
We are excited to offer an opportunity to make a meaningful impact by providing valuable support to workers and job seekers facing uncertainty in today's labour market.
Join us and be a part of a mission-driven team committed to making a difference
**Position Overview**
The Manager, Training is responsible for overseeing the implementation, coordination, and evaluation of all training programs at HTA 75. This role ensures that our training offerings are high-quality, consistent, and effectively prepare participants for success in the hospitality industry. The Manager, Training directly oversees a team of instructors, including full-time, part-time, and contracted staff, who deliver hospitality and workforce development training programs. This role implements program plans developed at the Assistant Director and Director level while managing resources, staff, and program delivery to achieve organizational objectives. The role requires strong leadership, excellent people management, and expertise in adult education and curriculum development along with a passion for improving the hospitality sector.
**Key Accountabilities**
**1. Oversee the implementation and delivery of training programs by**:
- Overseeing curriculum management for all hospitality training programs based on direction from the Assistant Director, Programs & Training;
- Maintaining standards for instructional delivery that the instructors follow in their programs;
- Ensuring training materials and approaches are accessible for diverse learner populations with varying English levels and learning styles and implementing approaches that accommodate participant needs;
- Managing program schedules, instructor assignments, and training logistics to ensure efficient use of resources and smooth program delivery;
- Monitoring training quality and consistency across instructors and delivery formats (online and in-person), and providing feedback for enhancement;
- Implementing changes to training content and delivery methods as directed by program leadership;
- Using assessment and evaluation tools to measure learning outcomes and program effectiveness; and
- Ensuring all training programs follow required procedures and protocols and meet quality standards
**2. Lead and develop the training instructor team by**:
- Providing ongoing mentorship, feedback, coaching, and performance evaluations to enhance instructors and elevate their effectiveness in adult education and hospitality training;
- Creating a collaborative and supportive team environment by facilitating regular meetings that encourage innovation, knowledge sharing, teaching excellence and alignment on training priorities;
- Identifying professional development opportunities for instructors, including industry certifications like WSET and other relevant credentials;
- Setting clear expectations and goals for individual instructors aligned with program outcomes and organizational objectives;
- Supporting instructors in addressing participant challenges, particularly when working with diverse populations and vulnerable communities;
- Recognizing and celebrating instructor achievements and fostering a culture of continuous improvement; and
- Ensuring instructors maintain current knowledge of hospitality industry trends, standards, and best practices.
**3. Ensure training quality and operational effectiveness by**:
- Implementing quality assurance protocols for all training programs as directed by the Assistant Director, Programs & Training and Director-level;
- Conducting regular observations of training to ensure consistency and adherence to quality standards;
- Collecting and analyzing participant feedback, assessment results, and employment outcomes;
- Implementing program improvements based on data and Assistant Director and Director-level guidance;
- Tracking key performance indicators for training programs such as number of participants trained and completion rates, by following standardized processes for training delivery, assessment, and documentation;
- Managing training environments and resources to support effective learning experiences;
- Coordinating with the Manager, Participant & Community Partnerships to address participant feedback and needs; and
- Implementing best practices in adult education and workforce development.
**4. Collaborate across departments to support program implementation by**:
- Working closely with the Assistant Director, Programs & Training to implement training offerings aligned with strategic priorities;
- Partnering with the Manager, Participant & Community Partnerships to address participant needs and barriers;
- Collaborating with the Manager, Program Delivery to coordinate seamless program implementation and participant support;
- Supporti
