Digital Transformation Manager

General Motors is undergoing an exciting digital transformation that will introduce new systems, platforms, and innovative technologies for our dealer network to facilitate an industry leading, omni-channel, 360-degree consumer digital retailing experience.

A newly created position to support this transformation has been created - the

**A critical aspect of this position is to have regular face to face dealership contacts, as such regular travel within the assigned region is required and the incumbent will utilize a company assigned vehicle.**

Reporting to the Digital Transformation Field Manager, the core responsibilities of the DTM are:

- Closely collaborate with two primary stakeholders:

- ** Technical Enablement Managers** directly within the Digital and Data Enablement Teams responsible for the respective systems/technologies that require dealer onboarding/roll out.
- ** Regional Sales Team (RD, RSM, DM)** to closely determine best point of interaction with dealers based on a relationship championed by the Regional Sales team
- Champion onboarding process from kickoff to completion and post-launch support including but not limited to:

- Working closely with Regional teams to kick off dealer interaction
- Defining core onboarding team members
- Guide Dealer personnel through systems training
- Complete blueprinting activities with dealers to map out various technical integrations
- Engage key support partners and technical teams to kick off technical integrations
- Develop plan to ensure migration is successful with mínimal disruption to dealer operations
- Level 1 Support for the new core inventory management tool, Dealer Digital Command Center (D2C2) along with GM's Digital Retailing Platform (DRP).
- Oversee ticket management/bug tracking tools (JIRA, TFS, etc) to effectively manage support related activities: intake, track, resolve or escalate dealer support cases.
- ** Actively interact and participate** with various **support partners **(GMIT, Tekion, ENTREGA, Shift, etc)
- Stay current with **training activities on newly developed GM systems**:

- ** Communication and reporting **to VSM stakeholders, field & dealers

**Required Skills and Experience**:

- Bilingual (English & French)
- 2 - 5 years of sales, marketing & technology experience (multi-discipline, field, corporate)
- District Manager/field experience interfacing with automotive dealers preferred
- Driven sales, service, and marketing professional that excels in a fast-paced, dynamic environment
- Proven track record of driving positive change in sales, service, marketing or CX fields
- Builds and maintains strong relationships
- Strong problem-solving and communication skills
- Proficient and proactive communicator
- Highly analytical with strong attention to detail
- Comfortable working with data, analytics and developing reporting
- Strong presentation skills - ability to create and deliver effective business briefings
- Customer Experience focused initiatives
- Strong Project management capabilities
- Valid Driver's License

**Education and Training**:
Post-secondary, Degree - Bachelors preferred

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

**Equal Employment Opportunity Statement**

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.