Customer Service Administrator

ERCO Worldwide has operated for over 100 years, focused largely on the production and supply of in-organic products along with technology for the production of chlorine dioxide. Today, ERCO’s major business areas include sodium chlorate, chlor-alkali products, sodium chlorite, and chlorine dioxide technology.
The ERCO business serves a number of key customer segments including pulp and paper, food, energy, agriculture, water treatment, airport de-icing, fertilizers and specialty chemicals.
Customer Service Administrator - Contract
**Employment Type**: Full-Time, Contract
**Location**: 5050 Satellite Drive, Mississauga
**Hours**: 37.5 hours per week
**Salary**: $32/hr
**Travel**: N/A
Get To Know Us
ERCO Worldwide’s century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. Grounded in our commitment to sustainability, we serve multiple industries such as pulp & paper, oil & gas, agriculture, food processing, water treatment and more It’s our goal to make everyone’s lives more productive, convenient, enjoyable, and safe.
**Our Vision**:
To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet.
**Our Mission**:
We endeavour to provide unmatched value and expertise through sustainable, intelligent, and reliable products and solutions, creating genuine customer relationships.
**Our Values**:
**Consistent and Dependable**: Customers can expect excellence from ERCO. We deliver reliably, operate safely, and care about our customers’ success.
**Knowledgeable and Innovative**: ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation, and proven expertise.
**Proactive**: ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.
To learn more click here.
**Join The Team**:
ERCO Worldwide is looking for a Customer Service Administrator to join our Customer Service team on a full-time temporary basis They will be responsible to provide administrative support to the Chemical Sales Coordinators and the Customer Service Senior Manager. Main responsibilities include, however not limited to invoicing, price management, month-end close activities and sales order entry.
**The Role**:

- Maintain customer pricing.
- Process debit and credit memos.
- Prepare demurrage invoices.
- Month-end close activities.
- Sales order entry.
- Provide back-up support for the Chemical Sales Coordinators.
- Additional customer service responsibilities as assigned by the Customer Service Senior Manager.

**The Person**:

- 1-2 years of experience in customer service.
- Experience with credit/collections, data entry and order processing is an asset.
- Excellent written and verbal communication skills.
- Strong computing skills are a must (Microsoft Office Suite).
- Highly organized, detail-oriented and flexible willing to take on new challenges.
- Previous experience with an ERP business system (JD Edwards, SAP) considered an asset.
- College diploma in Office Administration or equivalent is required.
- Time management and ability to manage strict deadlines.
- Ability to work in a fast-paced, dynamic environment.
- Personable, individual must work well in a team environment.

**The Value You Bring**:

- Strong health and safety mindset
- Strong relationship builder - collaborative, team-builder
- Focused and results driven, transparent, and articulate
- Drives continuous improvement
- Resilient - can adapt to changing environments/technology
- Proactive - takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational

**Developmental Opportunity**:
At ERCO we believe in continuous improvement, not just with our processes, but with our employees too We have an excellent L&D department who create and facilitate training courses for our ERCO University platform on all topics for the development of our people. We also help cover and encourage employees to take courses and attend conferences to further their knowledge and skillsets
ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs. This opening is for a new vacancy
Get to know us more by visiting our website and LinkedIn page
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