Library Assistant 2

**Job description**

The Library Assistant 2’s primary responsibility is to assist with the daily operations of the branch to provide information resources and services to CK communities. The Library Assistant 2 will be responsible for assisting with circulation services, reference assistance, reader’s advisory, community programming and outreach services, monitoring daily operations and reporting monthly site activities.

**Essential responsibilities**
- Demonstrate Chatham-Kent’s core values and competencies
- Circulation: place holds and renew material; register and renew patrons, edit borrower records; collect fines and other payments; check materials in and out; complete or assist patrons in completing interlibrary loan, purchase suggestion and literary angels forms
- Collections maintenance: access returned materials; sort/prepare material for shelving; identify gaps in local collections; assist with assembling and shipping rotations to branches and deposit libraries
- Outreach and programming: assist with display and promotion of library resources and materials; assist with implementation of local programming; represent library at events and local organizations
- Reference services: provide reader’s advisory assistance; assist with online catalogues, library website, online accounts, computer stations, microform machines, photocopiers/printers/scanners, mobile devises, wireless access
- Assist with the collection of monthly statistics and reporting
- Actively participate in Municipal and Library training
- Follow standard policies, procedures and practices
- Assist with monitoring cleaning and office supplies and request replacements when needed
- Demonstrate the Library’s mission, vision and values through day-to-day activities.
- Assist with the marketing and promotion of resources and services

**Essential qualifications**
- College diploma (minimum of two years)
- Minimum two years public service experience preferred
- Ability to communicate with the public, staff and administration in a clear, friendly and effective manner that encourages dialogue and interaction
- Demonstrated excellent customer service skills, exhibiting courtesy, sensitivity and responsiveness in behaviour and tone when interacting with patrons and staff
- Awareness of Library resources and services
- Ability to express self to others in a way that conveys information accurately and consistently both written and verbal
- Strong problem solving skills that promote solution based resolution
- Strong organizational skills required
- Basic information literacy skills
- Proficient in the use of integrated library systems for circulation and cataloguing functions
- Intermediate Internet and research skills
- Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or other similar software program)

**Other qualifications**
- Experience working in a school or other library environment an asset
- Experience working with people of all ages, backgrounds and experiences an asset
- Experience working in a customer service setting an asset (e.g. working in a team environment, providing tours and orientation, face-to-face, and handling complaints)
- Experience organizing and delivering library programs an asset (e.g. preschool/story time; adult focused programs; computer/technical instructions; class visits, etc.)
- Experience with community-based programming an asset; preferably in an educational, recreational or social services environment
- Experience with marketing and promotion of resources and services an asset
- Experience with library circulation processes and procedures, reader's advisory, and reference and research an asset
- Experience in classifying documents (alphabetical, numerical, alphanumerical) an asset
- Experience searching the internet, in order to answer basic queries from library customers is an asset
- Experience with mobile technology, and training customer on mobile technology an asset
- Experience using Library virtual services (e.g. hoopla, Libby/OverDrive) an asset

**Certifications, memberships, licenses**

**Work environment/hours of work**
- This position will work indoors
- This position works weekday, afternoon, evening and weekend hours

**COVID-19 Vaccination**

The Municipality of Chatham-Kent no longer requires a COVID-19 vaccination as a condition of employment. Although it is not mandatory to be vaccinated, it is highly encouraged.

**Driver’s licence/vehicle requirements**

Because this position would be required to travel, a valid Province of Ontario driver's licence with a reliable motor vehicle is necessary.

**Background check**

**Essential physical and/or safety requirements**
- Physical stamina, flexibility, good physical health and the ability to lift 11.4 to 15.9 kilograms (25 to 30 pounds) are a necessity, as is the ability to stand for extended periods of time, bend, kneel and reach
- Bending: frequent stooping, twisting, kneeling, crouching,