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Customer Success Representative

2 weeks ago

Calgary, Canada AltaML Full time

Brilliant Harvest is a seed stage startup in the AgTech industry who leverages cutting-edge AI technologies to build something extraordinary Our AI assistant empowers equipment dealer teams across the entire customer experience from purchase to repair.

**About the Role**

We’re looking for a **Customer Success Representative (CSR)** to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform. You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.

**What You'll Do**:

- Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
- Help users adopt and expand their use of our platform so it becomes a core part of their operations
- Create release notes, video tutorials, and training content to drive product utilization
- Deliver engaging product demos and onboarding sessions in person and online
- Gather feedback from the field to inform product improvements and capturing of bugs
- Collaborate with Product and Sales teams to ensure retention and growth within key accounts
- Track usage metrics and build strategies to drive deeper engagement

**What You Bring**:

- Experience working at a **farm equipment dealership**, **agriculture software company**, or in **ag-tech sales/support**:

- You relate to both **dealers and farmers** — and you get the realities of their day-to-day
- Strong communicator and natural presenter — clear, confident, and approachable
- Organized and proactive — you follow through and love seeing customers succeed
- You naturally are good at tech and are excited to help non-tech users get comfortable with it
- Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing.