Customer Success Representative

1 week ago

Calgary, Canada Tudotsu Full time

We’re looking for a proactive and tech-savvy Customer Success Representative to support our small and medium-sized business clients after they sign up for the Clover POS system. This role blends customer service, on-site installation, and hands-on training to ensure every client has a seamless onboarding experience.

What You’ll Do

- Install Clover POS hardware at client locations (terminals, printers, accessories)
- Set up software, apps, and account configurations for new clients
- Train business owners and staff on how to use Clover effectively
- Deliver an exceptional customer experience: on-site, over the phone, and via email
- Troubleshoot basic technical issues and escalate when necessary
- Maintain clear documentation of installation details and follow-up needs
- Coordinate scheduling to meet customer timelines and expectations
- Support retention by ensuring clients feel confident using their new system

What We’re Looking For

- Experience in customer service, customer success, tech support, or POS onboarding
- Strong interest in technology and the ability to learn new systems quickly
- Excellent communication and interpersonal skills
- A reliable vehicle and valid driver’s license (regular on-site visits required)
- Strong sense of urgency and commitment to meeting client deadlines
- Self-starter who can work independently and manage multiple priorities

Nice to Have

- Experience with Clover, Square, Lightspeed, Toast, or similar POS systems
- Field service or installation background
- Familiarity with retail, hospitality, or small business operations

Why This Role Matters

You’ll play a key role in helping local business owners feel supported, confident, and set up for success with their new Clover system. If you love tech, problem-solving, and being the person customers trust, this is a great fit.

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