Customer Success Representative

1 week ago


Calgary, Canada Tudotsu Full time

We're looking for a proactive and tech-savvy Customer Success Representative to support our small and medium-sized business clients after they sign up for the Clover POS system. This role blends customer service, on-site installation, and hands-on training to ensure every client has a seamless onboarding experience.What You'll DoInstall Clover POS hardware at client locations (terminals, printers, accessories)Set up software, apps, and account configurations for new clientsTrain business owners and staff on how to use Clover effectivelyDeliver an exceptional customer experience: on-site, over the phone, and via emailTroubleshoot basic technical issues and escalate when necessaryMaintain clear documentation of installation details and follow-up needsCoordinate scheduling to meet customer timelines and expectationsSupport retention by ensuring clients feel confident using their new systemWhat We're Looking ForExperience in customer service, customer success, tech support, or POS onboardingStrong interest in technology and the ability to learn new systems quicklyExcellent communication and interpersonal skillsA reliable vehicle and valid driver's license (regular on-site visits required)Strong sense of urgency and commitment to meeting client deadlinesSelf-starter who can work independently and manage multiple prioritiesNice to HaveExperience with Clover, Square, Lightspeed, Toast, or similar POS systemsField service or installation backgroundFamiliarity with retail, hospitality, or small business operationsWhy This Role MattersYou'll play a key role in helping local business owners feel supported, confident, and set up for success with their new Clover system. If you love tech, problem-solving, and being the person customers trust, this is a great fit.



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