Support Officer, Continuing Education

**Support Officer, Continuing Education - Temp Assignment/Appendix D (November 2025 - March 2026)** Status**: Appendix D/Temporary Assignment (November 2025 - March 2026)

**Hours**: Monday to Friday; 35 hours/week

**Home Campus**: Fennell (hybrid work arrangements available)

**Rate of Pay**: Payband G (Start Rate: $33.55 per hour, plus 8% in lieu of vacation and benefits)

**Posting Date**: October 24th, 2025

**Closing Date**: October 30th, 2025 at 7:00pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Under the direction of the Program Manager(s), the incumbent performs a variety of duties associated with the administration of courses and programs in the Faculty of Continuing Education, which includes compilation of statistical analysis of data for department management and budgeting, the creation and implementation of new data systems and procedural response to the needs of service users, students, instructors and program managers. Also, the incumbent interacts/liaises both internally and externally to develop/implement systems to enhance the efficiency and effectiveness of the department.

Flexibility in working hours and campus location to support the effective functioning of the Faculty of Continuing Education as required.

**What you’ll be doing**:
**Compiles, researches and analyses financial and statistical data for the purpose of providing recommendations, answering requests for financial information and monitoring budgets, for example**:

- **Prepares data for Program Manager(s), Operations Manager and Dean related to program delivery (financial and academic).
- Establishes financial tracking systems and monitors accounts and cost centres in the monthly statements by verifying items on the Millennium Financial System and following up on discrepancies.
- Supports the Program Manager in tracking enrolments and assists in the development of variance explanations.
- Authorizes accurate and proper documentation regarding expenditures and revenues sent to Financial Services including Liability Accounts.
- Processes authorized expenditures (i.e., purchase order requisitions, corporate credit card purchases, invoices, expense claims, honorariums and supplies).
- Initiates appropriate payments for disbursement of revenue based on individual agreements with specific professional associations.
- Ensures budget allocations and expenditures fall within policies. established by supervisor which includes budget reconciliation, budget reallocation and tracking of outstanding expenditures and revenue transfers.
- Prepares and submits itemized payroll, service and expenditure accruals in accordance with fiscal year end procedures.
- Organizes and prepares data for quarterly and divisional reviews and budget projections.
- Initiates and prepares departmental deposits and ensures proper cash handling and HST procedures are followed.
- Adapts and recommends procedures and maintains records for audit purposes, related to Departmental projects.
- Prepares and submits petty cash replenishments for expenses incurred at outlined campuses.
- Liaising with academic partners, Community partners, professional associations, certification bodies, and outside agencies regarding program-related issues.
- Coordination of Program Advisory Committee Meetings including but not limited to meeting coordination (room booking, food, parking, etc.), agenda, membership lists, invitations, RSVP’s, minute-taking, document/minutes distribution and maintaining PAC contact list.
- Issuing new and replacement affiliation agreements between Mohawk College and clinical sites (i.e. hospitals and other agencies) for approval.
- Tracking and processing of student feedback and instructor surveys.
- Assisting with CE Catalogue(s), marketing materials and web site info to ensure accuracy of program and course information.

**Support for Academic Operations**
- **Provides support for all reporting, tracking, reviews, recommendations and changes related to Programs of Study (POS).
- Provides support for all reporting and tracking of course outlines for all courses.
- Provides liaison internally with all College service areas and externally including but not limited to, Professional Associations, Companies (Employers), Industry Partners, etc.
- Daily review of enrolments with Program Manager(s) during each semester start-up to identify cancellations/additional sections and coordinating subsequent actions.
- Provides statistical analysis of enrolment trending for enrolment planning purposes.
- As required, initiates correspondence to other departments (Payroll, Accounts, Student Residence, Satellite campuses, Student Records, Reservations, Physical Plant) related to accruals, debit/credit, budget transfers, incorre