Data Center Operations Specialist

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your role**:
Duties and responsibilities:

- Assist operations staff with the installation, configuration and ongoing usability of servers, storage systems, peripheral equipment and software
- Work with vendor support contacts to resolve technical problems with computer, mechanical and electrical equipment and related software
- Interact with numerous computer platforms in a multi-layered client/server environment
- Create and maintain a well-organized list of inventory of all equipment and parts, as well as software licenses and maintenance agreements
- Create and maintain detailed documentation on usage procedures and policies
- Recommend and perform upgrades on systems to ensure longevity
- Assess functional needs to determine specifications for purchases
- Perform asset tracking and space provisioning tasks as part of equipment deployments
- Receiving, unpacking, assembling, racking and cabling of servers, storage systems and related components
- Ensure facility is maintained to highest standards possible to ensure 100% uptime is achieved.
- Maintaining service logs and records for work occurring in secure areas
- Escort and supervise mechanical and electrical contractors when performing maintenance and repair work to ensure work does not jeopardize system availability
- Assist in periodic security reviews and audits to ensure facility is always secure.
- Perform rotating shift coverage to meet all support needs
- Will be involved in shift work, including night shifts and emergency coverage
- On-call coverage to provide additional support outside of regular business hours

**About you**:
Essential qualifications include:

- A good understanding of Microsoft Windows server and Linux environments an asset
- Experience performing firmware updates on server equipment.
- Experience using server monitoring and management tools an asset(HPE OneView)
- Require excellent English verbal and written communication skills
- Demonstrated knowledge of electrical power distribution systems and how they are used in a data center
- Familiarity with mechanical equipment systems (CRAC, CRAH, evaporative cooling) an asset
- Experience working in a mission critical data center facility
- Excellent judgement skills in making critical decisions
- Ability to lift and move large and awkward equipment safely
- Working knowledge of VMware virtualization both on the server and client side an asset
- Demonstrated knowledge of a large variety of server hardware configurations, able to assemble and repair server equipment
- Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
- Comfortable working under pressure in a fast-paced environment
- Strong organization skill and initiatives
- Resourcefulness in problem solving abilities
- Excellent cable management skills required
- Attention to detail and desire to do best work possible.

**Working conditions**:
Working conditions entail working in the following environments:

- Extended periods of work in Data Center spaces, which can be noisy and have temperature extremes
- Extended periods of standing and lifting
- Working on ladders and overhead

**Physical requirements**:
This position requires the ability to lift and carry 50Lbs, and has prolonged periods of standing.

**What you can expect**:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, works