Sales and Catering Coordinator

**THE OPPORTUNITY**:
SALES & CATERING COORDINATOR

REPORTS TO DIRECTOR OF SALES

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE HOTEL**:
**THE ULTIMATE KINGSTON WATERFRONT EXPERIENCE**

Having recently opened our doors to a complete **NEW LOOK** - this waterfront hotel is a modern incarnation of a Kingston classic. A thoughtful design approach shifting to contemporary lines and providing serene and calming driftwood and water-based tones, a newly launched Wharf & Feather Restaurant, Bar & Waterfront Patio. This hotel also boasts over 10,000 square feet of waterview meeting and event space.

**THE ROLE**:
**BE A PART OF THE CHANGE**

The Sales and Catering Coordinator is the first point of contact in the sales department. This position is the link between departments internally ensuring detail management and effective communication. Responsible for all administrative support, including reservations, banquet event orders, general administration and financial tracking. The Coordinator is responsible to achieve hotel profit and customer satisfaction goals by negotiating sports youth and tour groups.

**ACTIVITIES**:
The Sales and Catering Co-ordinator is the first point of contact in the sales department and also the consistent link between the client and the hotel. This position is also the link between departments internally ensuring detail management and effective communication. Responsible for all administrative support, including banquet event orders, general administration and financial tracking. This position reports to the Director of Sales & Marketing.
- First point of contact on the phone or in the office for the client.
- Works with the sales team on maintaining and growing accounts and building strong relationships that can lead to repeat business and referrals.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Manages and executes all athletic and tour contracts with the assistance of the sales team.
- Administrative support assistance to the Director of Sales & Marketing and sales managers, including general administration, banquet event orders and financial tracking.
- Maintains all files in hard copy and in Opera.
- Uses & maintains Opera to provide accurate and timely information for the guest and the sales team, and generate valid statistical information that will guide the catering selling and marketing processes.
- Participates in on-site visits when necessary to promote guest room and meeting room sales.
- Works closely with all departments to ensure successful events from start to finish.
- Maintains files and corporate history to support marketing and sales efforts.
- Collaborates with peers and associates in creating and executing continuous improvement plans that focus on creating permanent process enhancements and/or enhanced services/products.
- Represents the hotel at community events and through participation in committees and functions as required.
- Lobby duty and guest reception shifts as assigned.
- Provides a professional image at all times through appearance and dress.
- Coordinates, tracks and executes the distribution of all gift certificates.
- Follows company policies and procedures.
- Other opportunities & tasks as assigned.

**REQUIREMENTS**:

- Strong communication skills, both oral & written.
- Microsoft office proficiency.
- Opera proficiency an asset.
- Strong time management and organizational skills.

**Dress Code**:

- Dressed in appropriate neat, clean and pressed business attire.
- Professional image.
- Jewellery kep