Internal Service Advisor

4 days ago

Calgary, Canada Lexus of Calgary Full time

As a Key member of the Lexus of Calgary team and reporting directly to the Service Manager, you will work with a loyal and focused group of professionals who are dedicated to an established Dealership representing a world class leader with respect to automotive Manufacturing, Sales and Service Excellence. The Lexus of Calgary team is known for VIP service that flows through every department.

The Internal Service Advisor is the important link between the Sales and the Service Departments. Our Internal Service Advisor at Lexus of Calgary is responsible to prepare new and pre-owned vehicles for sale, adhere to budgets and meet strict deadlines.

**How people describe you**:

- Task driven individual with a natural inclination to meet deadlines and service standards
- Can communicate information in a way anyone understands
- Accountable, approachable and friendly
- Organized and a multi-tasker

**Responsibilities**:

- Open work orders and expertly coordinate required automotive services, detail cleans and sublet work to third party vendors
- Accomplish the completion of a work orders by gathering quotes, ordering parts and dispatching technicians and detailers
- Create a comprehensive work order with historical information, vehicle inspections, and warranty repairs within determined budget
- Liaise with Sales Managers, Product Advisors and Delivery Specialists to uphold guest satisfaction
- Close work orders, issue PO’s for sublet work and book out time for labour
- Communicate work order changes, parts delays, provide information updates, follow up with technician on status of the required work to be performed
- Maintain all maintenance service and tire swaps for demo’s and loaners
- Coordinate and schedule service appointments for call backs
- Escalate below standard service performed and conflicting priorities to the Service Manager if required

**Qualifications and Attributes**:

- Grade 12 completion required
- Class 5 Driver’s License and clean drivers abstract
- 2 years automotive experience as a Service Appointment Coordinator would be considered an asset
- Intermediate to expert competency of Microsoft Office (outlook/excel), DMS software (PBS) and instant messaging software (Kimoby)
- Must have experience dealing with different types of people
- Ability to work in a fast-paced, high-pressure industry
- English language literacy: verbal, reading, and writing skills
- Tech savvy, deadline driven, adaptable and accountable team player
- Mechanical knowledge is an asset
- A passion for guest service and Automobiles
- Legally entitled to work in Canada by any employer

**What you can expect from us**:

- Mentorship and support to help you achieve your goals
- Base salary plus incentives
- Excellent Health & Dental benefits
- Disability & Life Insurance
- RRSP matching

**Company Profile**:
Lexus of Calgary is a local family owned business and has been rooted in the Calgary community since 1990. Many of our employees have been with us for years and are competitively compensated, are involved with our giving back initiatives and dedicated to building our reputation as a trustworthy Lexus dealership.

**Our Location**:
Lexus of Calgary
22 Heritage Meadows Road SE
Calgary, AB
T2H 3C1

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