Receptionist/administration

6 days ago

Mississauga, Canada Restore Auto Full time

**Overview**

**Duties**
- Greet and assist customers at the front desk with a friendly and professional attitude.
- Answer and manage multi-line phone systems, directing calls appropriately while maintaining excellent phone etiquette.
- Schedule customer appointments, repair drop-offs, and pick-ups.
- Perform data entry tasks accurately and efficiently, including updating repair orders, estimates, and customer files.
- Handle filing and organization of repair documents, parts invoices, and insurance paperwork to maintain an orderly office environment.
- Provide clerical support including typing, proofreading documents, and preparing correspondence for customers and insurance companies.
- Utilize Microsoft Office Suite and Google Workspace for various administrative tasks.
- Assist with bookkeeping duties using QuickBooks as needed (invoicing, payments, etc.).
- Coordinate with insurance adjusters, tow companies, and rental car agencies when required.
- Offer customer support by addressing inquiries, providing repair status updates, and resolving issues promptly.
- Maintain confidentiality of sensitive customer and insurance information in accordance with company policies.
- Collaborate with the shop team to ensure smooth daily operations.

**Qualifications**
- Previous office or receptionist experience is required; experience in an auto body shop, auto repair shop, or related field is highly desirable.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Strong computer skills with the ability to learn industry-specific software (e.g., estimating or shop management programs).
- Excellent organizational skills with strong attention to detail.
- Ability to manage time effectively and prioritize tasks in a fast-paced, customer-focused environment.
- Strong typing skills with accuracy in data entry tasks.
- Exceptional customer service skills with a friendly, approachable demeanor.
- Experience with bookkeeping or accounting software such as QuickBooks is a plus.
- Ability to maintain professionalism when interacting with customers, insurance representatives, and colleagues.

**Job Types**: Full-time, Part-time

Pay: $17.20-$25.20 per hour

**Language**:

- Mandarin (preferred)

Work Location: In person

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