Bilingual Cpp Calculation Analyst
6 days ago
The National Life, Disability & Wellness Team is looking for a self-motivated CPP/QPP Analyst, who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. They will have good understanding of Canada Pension Plan / Quebec Pension Plan and its impact on disability benefits as well as strong mathematical and negotiation skills.
**Responsibilities**:
- Calculate and code the CPP/QPP offset and adjusted LTD benefit in Navigator upon receipt of CPP/QPP disability or retirement benefit approval.
- Calculate and code other offsets such as WSIB, rehab earnings, severance, and input the adjusted LTD benefit in Navigator
- Advise Plan Member of the overpayment amount with clear explanations both verbally and in writing.
- Follow-up with Plan Member and/or Service Canada/ Retraite Quebec for reimbursement of overpayment and negotiate an acceptable repayment plan when vital.
- Proceed with claim recoveries in Navigator
- Define if utilization of the services of an external CPP Advocate is warranted.
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**We are looking for someone with**:
- Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages
- Strong math skills
- Very comfortable with Office 365; most notably Excel and Word
- Experience with Navigator is an asset
- Exceptional communication skills, both oral and written.
- Strong negotiation skills
- A capacity for constant learning from both success and failure
- Open to change and continuous improvement
- Nice to Haves:
- Experience in disability benefit calculations is helpful
- Knowledge of Canada Pension Plan and Quebec Pension plan legislation preferred
**On the job you will**:
- Collaborate with the CPP Senior Disability Administrator and Case Management teams to strengthen financial results.
- Work closely with other colleagues to prioritize work especially during peak times (end of year)
- Establish good working relationships with Service Canada and Retraite Québec agents to facilitate our work
- Balance Doing the Right Thing for our customer but also the organization.
**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Referenced Salary Location**
CAN, Quebec - Full Time Remote
**Working Arrangement**
Remote
**Salary range is expected to be between**
$40,425.00 CAD - $67,375.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
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