Customer Service and Sales Representative

**Company Description** Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
**Job Description** What You’ll Do**:
Reporting to the Assistant Service Manager, Home & Auto Program, you’ll play a pivotal role in connecting with customers and prospects, understanding their needs, and providing expert guidance to recommend the right insurance solutions. Your goal is to foster lasting relationships, deliver exceptional customer service, and drive sales by offering tailored insurance products to meet each client’s unique needs.**_._**

The core parts of your role will be to:

- ** Prospecting & Relationship Building**: Research, qualify, and engage with potential clients to drive sales growth. Respond to inquiries, assess client needs, and provide tailored solutions to resolve issues and offer expert guidance.
- ** Sales Development**: Drive sales by building strong relationships with prospects. Engage through inbound calls, follow up on expired policies, re-quote from previous years, and reach out to leads from marketing campaigns, and online sources.
- ** Expanding Accounts**: Identify opportunities within existing accounts to increase sales. Develop tailored contact strategies, introduce new products and services, and maintain close communication with insurance underwriters to meet or exceed sales targets.
- ** Client Retention & Support**: Strengthen relationships with current members and accounts by offering exceptional support, providing valuable information, and identifying new opportunities for growth.
- ** Efficient Inquiry Management**: Handle inbound calls, process quotes, update client information, and assess risks in line with underwriting standards. Provide clear answers to any account-related questions.
- ** Competitive Insights**: Monitor client reactions to competing products and share insights with management. Evaluate our products and suggest potential improvements to stay ahead in the market.
- ** File Management**: Process changes and ensure proper documentation for follow-up actions.
- ** Home Evaluation**: Perform home evaluations and input calculations accurately into the system to support quotes and insurance offerings.
- ** Documentation & Correspondence**: Prepare clear and professional correspondence and documents as required to support client needs.
- ** Client Communication**: Maintain an up-to-date BMS base, ensuring timely follow-up on all client interactions and ensuring excellent service at every touchpoint.
- ** Confidentiality & Quality**: Deliver exceptional service while adhering to confidentiality standards, safeguarding company operations, and ensuring compliance with established procedures.
- ** Reporting & Accountability**: Keep accurate records of quotes, sales, and other key metrics for monthly reporting, ensuring transparency and accountability.
- ** Market Knowledge**: Stay informed on the latest underwriting guidelines and market trends to provide relevant, up-to-date solutions to clients.
- ** Additional Responsibilities**: Take on additional tasks as required, bringing your expertise and adaptability to the role.

**Qualifications** Let’s Talk About You**:

- A valid AMF license is required.
- RIBO license is preferred or the ability to obtain it within one year.
- A minimum of 3 years' experience in personal lines, automobile, and property insurance.
- Strong communication skills, with the ability to interact effectively with internal and external stakeholders at all levels.
- Excellent time management, organizational, and project management skills to handle competing priorities.
- Proficient in Microsoft Office Suite, Broker Management System(s), and Company portals.
- Must be fluent in both English and French to support our national client base.

**Working Conditions**:

- Availability to work evenings as needed.
- Work environment is within a general call center setting.

**Additional Information** Some of the Perks We Offer**:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension pla