Bilingual Customer Care Administrator

2 weeks ago

Laval, Canada PERI Formwork Systems Inc. Full time

We are looking to add a **Customer Care Administrator, Bilingual **to our Operations team. If you are an energetic, motivated and driven individual, you want to be part of our dynamic engineering team. PERI is a leading global company in formwork, scaffolding and related engineering with over 1300 Engineers and 8,100 employees worldwide. Our comprehensive product range is the basis for the most cost-effective solutions in concrete construction. PERI offers excellent engineering expertise, efficient logistics operations, practical instruction and construction site support, hands on training and exceptional technical documentation. PERI takes an avid interest in the growth and development of all employees as they are the driving force behind the company’s continued success. The world of formwork and scaffolding is an exciting area in which to work, wherein employees are continually exposed to rewarding and enjoyable challenges that offer individuals the opportunity to develop unique and creative solutions for every type of project.

The **Customer Care Administrator** is responsible for managing the order to cash process, which includes transferring information from order to data entry, generating customer billing and order management. This role will support and work closely with internal customers including Sales and Operations, as well as providing superior service to our external customers.

**Key Tasks and Responsibilities**

Order Management
- Work with internal and external customers to control the administrative requirements for concrete forming and scaffolding projects
- Liaise with Sales and Engineering to prioritize and manage high volume customer orders
- Open new contracts and input contract and material lists into the ERP system
- Receive and process incoming customer orders with a focus on quality and accuracy
- Maintain a high degree of accuracy and completeness on estimated time to ship dates
- Contact customers with delivery dates and coordinate the return of material
- Follow-up with customers and answer inquiries on the status of orders
- Generate customer billing by producing appropriate control prints and timely invoices
- Resolve order discrepancies by investigating photographs and tickets
- Reconcile various accounts and closing weekly invoices
- Update customer billing and account information
- Prepare reports for internal and external customers; including, but not limited to order history, open orders, back orders etc.
- Respect working procedure
- Use protective personal equipment when required
- Report hazards and accidents
- Take care of your health and safety and that of the others
- Other related duties as assigned

Customer Service
- Provide prompt, accurate and superior customer service
- Engage the customer directly to resolve issues, clarify order requirements and ensure delivery of product
- Manage customer expectations by keeping them informed
- Act as a first point of contact to effectively manage conflicts and resolve escalated issues
- Other duties as assigned

**Requirements**:

- 1-3 years of administrative experience
- Previous experience with:

- Order management
- Logistical coordination
- Transferring information from order to data entry
- Invoicing
- Customer service
- Advanced Microsoft Excel and Word skills
- Excellent organization and problem-solving skills
- Strong verbal and written communication skills
- The ability to work well in a fast-paced environment

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