Member Relationship Manager

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone who may be better suited for it, we welcome you to share it with them Thanks for checking us out

**The Role**
The Member Relationship Manager (MRM) is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help members with their everyday banking, credit, and investment needs. Through exceptional and caring service, the MRM delivers a member experience focused on sound advice that matters most to members through all financial stages of life and reflects YNCU’s vision.

As well, the MRM plans their activities to ensure accomplishment of day-to-day and longer-term objectives and effective administration of branch operational and audit functions. The MRM also assists with supervisory responsibilities such as scheduling, workflow oversight, coaching and training of team members.

**Why work at YNCU?**

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.
- Certified Ontario Living Wage Employer
- 2022 Canada's Healthy Workplace Month Great Employer Award
- Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
- Competitive Compensation, Incentive Programs and Benefits
- 37.5-hour work week
- 7.25% matching pension
- Benefits are 100% paid for by YNCU
- Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
- Training and Development Opportunities
- Community Sponsored Events Employee and paid Volunteer opportunities
- Opportunities to get involved with fun and meaningful committees
- Free banking account
- Discounted Employee Rates

**What we are looking for**
- Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience
- Minimum four (4) years’ experience in financial services predominantly in retail branch operations with supervisory experience preferred
- Keen interest in the economic environment and financial trends
- Must have a valid Ontario driver’s license and reliable available vehicle
- Must be bondable
- YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time._
- YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training._

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Kitchener, ON N2E 4E9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Financial services: 1 year (preferred)
- retail finance: 1 year (preferred)

Work Location: In person